Hello Guadalajara!

We're Hiring Awesome Bilingual People in Guadalajara. Become an interpreter with CyraCom today!

Address: Midtown, Providencia, Guadalajara, Jalisco

We Offer:

• $17,000 MXN Base Pay Full Time (40 hours a week)
• $12,750 MXN Base Pay Part Time (30 hours a week)
• $ 8,500 MXN Signing Bonus
• $7,500 MXN Referral Program
• $1,000 a month Grocery Card
• Monday-Friday Schedules
• 10 Unpaid Personal Days Off a year *after your 1st month*
• Direct Hiring by CyraCom

Benefits by law:

• Christmas bonus (15 days of salary)
• Vacations by law (12 days first year)
• Vacation Bonus (“Prima”)
• Infonavit credit
• Fonacot credit

Important Note: This is NOT a remote position. This position is based out of our contact center in Guadalajara, Jalisco. Address: AV. ADOLFO LOPEZ MATEOS NTE 2405 7thFloor, ITALIA PROVIDENCIA 44648, GUADALAJARA, JAL.- MEXICO.

This position performs skilled consecutive, first-person interpretation. Work is performed and reviewed under direct supervision, using well-defined policies and procedures. Limited opportunity exists for exercising independent judgment and decision-making. An incumbent refers most problems to a supervisor and generally all non-routine problems. This description applies to the entire Interpreter classification regardless of language(s) spoken.

ESSENTIAL FUNCTIONS (MAJOR DUTIES & RESPONSIBILITIES):

• Provides meaning-for-meaning interpreting.
• Follows CyraCom's interpreter protocols as per CyraCom training, policies, and procedures.
• Follows all CyraCom policies and procedures related to information confidentiality and interpreter ethics.
• Attends all required training for interpreters, such as training by the CyraCom Quality and Development Department.
• Continuously improves vocabulary and specialized subject matter knowledge, as required for various clients, such as medical, legal, social services, etc.
• Maintains confidentiality as per CyraCom Interpreter policies.
• Uses standard office equipment such as telephones, computers, copiers, and fax machines.
• Uses MS Office applications such as Outlook, Word, and Edge (or other internet browser).
• All employees are required to perform the following essential functions: demonstrate predictable, reliable, and timely attendance; follow written and verbal directions and complete assigned tasks on schedule; read, write and communicate in English; communicate in person and by telephone as per CyraCom policy; learn from directions, observations, and mistakes; work independently or as part of a team; interact appropriately with others including co-workers, supervisors, and customers; and work with supervision, receiving instructions/feedback, coaching/counseling and/or corrective action.

KNOWLEDGE, SKILLS & ABILITIES:

• Fluency in English and the target language.
• Skilled at communicating, both orally and in writing in English and target language.
• Basic understanding of linguistics and different cultures.
• Skilled in adjusting to rapidly changing circumstances.
• Ability to react calmly and effectively in emergency situations.
• Strong attention to detail and accuracy.
• Ability to work independently and skilled at exercising initiative within the parameters of company policies and procedures.
• Exceptional commitment to confidentiality as per CyraCom Interpreter policies.
• Skilled at keeping supervisors informed of problems or issues.
• Skilled in establishing and maintaining effective work relationships.
• Skilled in Microsoft Office, including Microsoft Outlook, Word, and Internet Explorer (or other Internet browser).
• Ability to operate competently common office equipment including, but not limited to computer, fax, copier, and telephone system.

Education:

• High school or equivalent (Required)

Language:

• English B2+ or C1
• Spanish

Work Location: In person