Esta es una vacante externa, deberás completar el proceso en el sitio de la empresa.
Descripción
HBX Group is the world's leading technology partner, connecting and empowering the world of travel. We're game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard to reach high value clients such as tour operators, travel agents and loyalty schemes across 140 source markets. We are tech-driven, with a customer-first philosophy, and commercial teams whose knowledge and relationships on the ground are second to none. And of course we have an amazing team! Our people, Team HBX Group, are the beating heart of the company who we encourage to ‘move fast, dream big and make the difference' every day. In fact, we believe that it is tech + data + people that truly sets us apart in the market, alongside our ‘global approach, local touch' mentality. We're headquartered in Palma, Mallorca and employ around 3,500 people worldwide.
JOB DESCRIPTION:
The primary objective of this role is to drive customer growth and revenue for the assigned client portfolio. This involves fostering strong relationships, identifying new sales opportunities, and strategically analyzing client needs and wants to increase market penetration. By fulfilling these responsibilities, the role will directly contribute to the company' s overall growth and success.
Main Objectives:
Drive sales growth and profitability through effective proactive management of assigned client accounts.
Foster strong relationships with existing clients and identify opportunities for growth.
Conduct in-depth analysis of client needs to deliver tailored solutions.
Ensure timely and successful delivery of Hotelbeds (HBX) solutions to meet customer requirements.
Key Responsibilities:
Client Management:
Maintain a portfolio of approximately 60 accounts.
Conduct regular (daily, weekly, monthly and/or quarterly) client visits, calls, virtual meetings and/or interactions (7 to 10 clients per week) to build relationships and understand client's needs, wants, concerns, issues and requests. Respond to client's communication or inquiries.
Provide operational support and address client inquiries related to API, credit, exclusions, mapping, contracting, marketing, booking, and training.
Conduct regular (daily, weekly, monthly and/or quarterly) analysis of client trends and market dynamics to develop effective sales strategies and increase customer value. Include but not limited to new products, new segments, new rates, etc.
Proactively identify and pursue client's needs, wants and new sales opportunities (depending on source market), including cross-selling to existing clients.
Attending industry trade shows to generate new leads and strengthen existing relationships.
Sales Activities:
Follow-up on sales leads and opportunities to meet sales targets (KPI's).
Utilize Salesforce CRM to track sales activities, update client information, and analyze client performance. Including, but not limited to API Tool, Meraki, Tableau, Salesforce, etc.
Leverage Salesloft for communication and follow-up.
Conduct data analysis and prepare for client visits to identify growth opportunities.
Operational Support:
Assist clients with in-house problems and operational issues.
Coordinate with other departments (Client Technical Solutions, Credit, Legal, Exclusions, Sourcing, Distribution) to address client concerns, issues and requests.
Technical Support:
Work closely with the Client Technical Solutions team to identify and resolve client API errors.
Develop API strategies tailored to client needs and preferences.
Foster strong client partnerships through effective communication and problem-solving.
Gain a deep understanding of API technology and its applications.
Professional Development:
Fulfill educational, development courses and requirements.
Required Skills and Experience:
Advanced Sales Experience: Minimum 3-5 years of experience in the travel industry, with a proven track record of success in sales.
API Knowledge: A strong understanding of XML and AIF workflow, as well as fundamental business rules.
Data Analysis: Excellent proficiency in data analysis, with a preference for Tableau experience.
Problem-Solving and Negotiation: Exceptional skills in resolving complex issues and negotiating favorable terms.
Interpersonal and Communication: Ability to build strong relationships with clients, Hotelbeds community, influence stakeholders, and communicate effectively at all levels.
Collaboration: A resourceful and collaborative approach to working with teams to achieve goals.
Creativity and Innovation: The ability to develop innovative strategies and drive client growth.
Industry Knowledge: A combined understanding of both B2B and B2C online travel distribution.
Self-Motivation: Highly self-motivated and driven to achieve results.
Organization: Excellent organizational skills, attention to detail and time management skills.
Technical Proficiency: Strong computer skills, including proficiency in Excel, PowerPoint, Salesloft and Salesforce.
Language Fluency: Fluency in English is essential Spanish is a plus. While proficiency in additional languages is desirable.
You will have the opportunity to work for a company that is going through significant change in becoming the world´s leading travel services provider. We are looking for people that are ready to ride the wave in this exciting journey.
As well as an attractive benefits package you will be able to work:
Within an innovative, engaging and multicultural environment.
Have the opportunity to build strong and lasting business relationships and friendships from around the world.
Have the opportunity in developing your career locally or within one of our beautiful working locations across the globe.
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