At Jabil we strive to make ANYTHING POSSIBLE and EVERYTHING BETTER. We are proud to be a trusted partner for the world's top brands, offering comprehensive engineering, manufacturing, and supply chain solutions. With over 50 years of experience across industries and a vast network of over 100 sites worldwide, Jabil combines global reach with local expertise to deliver both scalable and customized solutions. Our commitment extends beyond business success as we strive to build sustainable processes that minimize environmental impact and foster vibrant and diverse communities around the globe.

JOB SUMMARY

Serves as a main IT contact for operations leaders to provide guidance and required IT resources to enable Jabil to achieve objectives through the effective use of technology. The BRM also communicates IT requirements to Operations to align the business to the relevant IT projects, service requests and initiatives

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Manages stakeholders' perceptions and expectations with all IT services and capabilities.
• Advocates for the business and external customers driving requirements conversations and requirements definition for presentment to IT solution architects.
• Advocates for and represents Jabil's IT capabilities, tailored solutions, and services delivered to the business
• Maintains a deep understanding of the businesses' and IT's strategic vision
• Advises on options, risks, costs versus benefits, and impacts on end-user products and services, business processes and system priorities.
• Fosters alignment of IT capability and service delivery with business objectives and strategic roadmap
• Map priority of IT projects and requests to the strategic roadmap
• Maintains oversight for all IT services and solutions provided to assigned business and external customers and driving for high-quality service delivery and customer satisfaction.
• Ensures best quality outcomes and value resulting from the provided IT services and solutions.
• Facilitates analysis of technology trends to determine impact to the achievement of customer goals.
• Maintains awareness of changes to Jabil strategy, goals and processes to ensure requirements appropriately reflect the need of the customer.
• Negotiates agreements and commitments by facilitating communication between business stakeholders and IT from initial requirements to final delivery.
• Recaps (monthly, quarterly, and annually, as needed) IT performance.
• Ensures stakeholder's expectations are set and identifies and resolves disconnects through negotiation or governance mechanisms.
• Fosters a positive environment with IT services, Operations, Finance and BU teams
• Ensures IT ownership of implemented solution(s)
• Understands financial KPIs and impact of IT investment(s) on business results

Key Skills/Experience.

• Bilingual English Spanish.
• Oral and written communication skills.
• Interpersonal and consultative skills.
• Sense of urgency to solve IT incidents, implement value added solutions.
• Experience on medical business processes / validations.
• Familiar with manufacturing environments, and ERP/SFC/MES solutions.
• Technical knowledge on IT processes: SW development, infrastructure, security, governance, etc.
• Proficient on documenting customer's agreements, follow up IT projects etc.
• Being detail-oriented and capable of delivering a high level of accuracy.
• Show awareness of changes to IT strategy, goals and processes to ensure requirements appropriately reflect the need of the customer.
• Analytical, experience in process mappings.
• Ability to create Gantt charts/ project management / timelines.
• Wide range of IT knowledge to attend / respond to internal / external auditors.
• Knowledge on AWS technology, Net framework SW development are a plus.
• At least 3 years in similar position is desirable.

BE AWARE OF FRAUD: When applying for a job at Jabil you will be contacted via correspondence through our official job portal with a jabil.com e-mail address; direct phone call from a member of the Jabil team; or direct e-mail with a jabil.com e-mail address. Jabil does not request payments for interviews or at any other point during the hiring process. Jabil will not ask for your personal identifying information such as a social security number, birth certificate, financial institution, driver's license number or passport information over the phone or via e-mail. If you believe you are a victim of identity theft, contact your local police department. Any scam job listings should be reported to whatever website it was posted in.

Jabil, including its subsidiaries, is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, genetic information, veteran status, or any other characteristic protected by law.

Accessibility Accommodation

If you are a qualified individual with a disability, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access Jabil.com/Careers site as a result of your disability. You can request a reasonable accommodation by sending an e-mail to Always_Accessible@Jabil.com with the nature of your request and contact information. Please do not direct any other general employment related questions to this e-mail. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to.