Position Summary:

The Systems Engineer on the Server team is responsible for providing operational support for our production and development environments. This includes platforms such as: Warehouse Management Systems, Remote Desktop Services, Data Analytics, Data Warehousing (SQL Server, Hadoop, Tableau etc), Virtualization (VMWare, Anthos, Nutanix, Hyper-V). Engineers will be responsible for creating and maintaining SOPs, documentation, and cross training associate engineers

The incumbent must have a service-oriented mentality, a high sense of ownership of the problems and requests assigned to the team, to ensure that our production environment stays in a resilient state. This will include addressing tickets / tasks, security standards, following implemented SOPs to include backups, recovery procedures at all locations, participating in projects across multiple teams, adhering to patching windows and anticipating end of life by planning ahead for varied systems.

Primary Accountabilities:

Technical

• Production Support
• Participate in on-call rotation, responding to critical alerts
• Participate in Maintenance Window tasks (patching, upgrades etc.)
• Investigate and mitigate interruptions to production services
• Understanding of operating systems and administration
• Able to respond to user request and support

Required Qualifications:

• Bachelor of Science Degree in Computer Science, or a Bachelor of Arts Degree in a related technical field,
• 3-5 years Windows Operating Systems
• Or any equivalent combination of experience and training/certification in server operating systems.
• Interest in writing code (bash, python, automation powershell or similar) in the realm of automation, monitoring and productionizing tasks
• Experience with Amazon Web Services (EC2, RDS, etc.) Azure or similar cloud services
• Diligence and ownership of a task from start to finish
• Strong communication skills, both for team interaction and maintaining internal documentation
• Interest in staying current with emerging industry practices
• Understanding of what Von Newmann architecture is

File Systems:

• File system understanding
• Understands what a partition table is
• Knows what a journal is
• Able to partition disks properly depending on usage scenario
• Check File System

Storage

• Storage systems understanding
• Knows multiple types of storage
• Able to deploy multiple RAID levels

Networking

• Networking understanding
• Knows what the OSI model, MAC address, and subnet is
• Can explain DNS and DHCP
• Can configure static routing on a server
• Ability to use telnet and netstat for basic troubleshooting and checking of services

Security

• Understanding of security
• Understanding of permissions
• Practices Least Privilege
• Doesn't work on a system as administrator or root
• Follows change control processes

Administration

• VCS basics
• Is able to create unattended install image
• Uses basic monitoring tools like ping monitoring
• Able to break up a problem space and design solution within the same platform/technology
• Intermediate Powershell / cmd scripts
• Intermediate CLI skills