WHO ARE WE?

We offer complete solutions for connectivity and internet for guests, residents, and customers, including

enterprise-class software, network design, engineering, services professionals, continuous maintenance, network monitoring, multilingual support, Revenue reporting and authentication tracking.

Purpose of the work/Abstract:

Job

Requirements and Qualifications

Communicate effectively (verbal, written) with internal & external customers

• CCNA, CCNP or fabricant equivalent (Aruba, Ruckus, Fortinet, CWNA)

• Expert network configuration and support skills.

•Fluent understanding of large network implementations, network protocols, and network topologies

• Experience in complex, structured cabling jobs that include interior/exterior installations, terminating and testing Cat5/Cat6 and Fiber Optic cabling

• Experience with configuring and installing Routers, Firewalls, Servers, Layer2/3 Ethernet Switches and Wireless Access Points in environments of varying complexity both on-premise and Cloud solutions

• Excellent networking skills

• Excellent in troubleshooting complex problems in various network manufacturer equipment types

• Experience with computers and software programs such as email, Word, Excel, Visio, AutoCAD and other Industry recognized applications

• Great prioritization skills and the ability to multi-task, while working under tight time constraints

• Experience with WIFI Survey and Predictive Analysis Software and tools such as Air Magnet and or Ekahau Site Survey, Fluke WIFI Testers are a plus

• IP Telephony, Multicast/IPTV and Network Monitoring Tools knowledge required.

• Employee must be able to lift switches/firewall/controller boxes.

•The position must be available to travel.

• Employees must be able to safely operate a motor vehicle and have a valid driver's license

•Passport and US VISA is a plus

Homework/

Job Responsibilities:

• Reports to the Director of Operations in CALA

•Work within the Single Digits Operations Project Team to complete projects efficiently and effectively

• Configure, implement, and document network equipment according to Single Digits Network standards to maximize our customer's network and application throughput and performance

• Work with other engineers and other service team members to improve the network design, configuration, and implementation processes

• Manage and update the HSIA related installation documentation, providing the asbuilt necessary to effectively support the customers HSIA equipment, pre and post installation

• This documentation includes the network drawing prepared in industry standard applications, network equipment port maps and trouble ticket updates on the

Connected Life Platform (CLP)

• Lead onsite Single Digits field technicians and/or subcontractors, as required to ensure installations are completed on schedule and according to the Single Digits standards and SOW to ensure customer satisfaction

• Test and QA implemented networks to ensure optimal functionality

• Survey properties for the installation of a HSIA Wireless networks, including but not limited to signal strength testing, evaluating cabling requirements, labor requirements, equipment needs, physical site needs, etc.

• Stay current on new technologies and changes in the industry

• Willingness to travel on occasion if requested locally and to customer sites which may require overnight stays

• Work off-hours shift from normal business hours as needed to support implementations

• Be responsive to follow-up changes in standards, solutions and deployment processes

• Assist in the ongoing development of tools and processes to improve efficiency and accuracy in deployments

• Audit inbound design specifications, identifying technical risks and making recommendations to mitigate or resolve any issues

• Assist with execution of conference, breakfix, and NOC tasks and projects as requested

Education / Experience:

·      A bachelor's degree (or equivalent work experience) in information technology, computer science, or a related field, is required.

Licenses, Certifications, and Screenings:

·      Where/When Applicable: Upon hire, must pass background screen to include employment history, college

education, and license/certification verifications, and criminal check.

Qualifications / Knowledge / Attributes:

·      Previous experience in a technical support, engineering, or sales engineering role, preferably in the

hospitality industry or related field.

·      Strong technical aptitude and understanding of network infrastructure, including routers, switches, access points, and cabling systems.

·      Proven ability to analyze technical issues, develop solutions, and create detailed documentation.

·      Excellent communication and interpersonal skills, with the ability to effectively engage with customers,

colleagues, and stakeholders at all levels.

·      English language proficiency 4/5 “Full Professional Proficiency” required.

·      Spanish language proficiency preferred.

Work

Environment:

·       Office environment.

·      Sedentary work that primarily

involves sitting/standing, but occasionally requires climbing, balancing, stooping, kneeling, crouching, and crawling.

·      Frequent use of computer/keyboard/mouse required.

·      Must be able to lift/move up to 10 pounds and occasionally lift/move up to 75 pounds.

·      Vision abilities required include close vision, distance vision, color vision, peripheral vision, depth

perception, and the ability to adjust focus.