Job Description: IT Support EngineerPosition Summary: We are seeking a skilled and customer-focused IT Support Engineer to join our dynamic team. The ideal candidate will possess a strong technical background, excellent problem-solving skills, and the ability to support and troubleshoot a variety of systems and devices. This role involves providing technical assistance to end-users, maintaining system performance, and ensuring seamless IT operations.

Key Responsibilities:

• Provide technical support for Windows operating systems and assist users with Mac and Linux (Ubuntu) environments.
• Troubleshoot and resolve hardware, software, and network issues in a timely and effective manner.
• Write and maintain scripts in Bash, PowerShell, or Python to automate processes and improve system efficiency.
• Manage and configure network devices, troubleshoot connectivity problems, and support basic network administration tasks.
• Use and maintain ticketing systems to track, prioritize, and resolve incidents and service requests.
• Assist in the deployment, configuration, and maintenance of IT systems and applications.
• Document technical procedures and solutions to build a knowledge base for end-users and team members.
• Collaborate with cross-functional teams to implement IT solutions and address technical challenges.

Qualifications:

• Proven experience in IT support, helpdesk, or a related role.
• Proficiency in Windows operating systems; familiarity with Mac and Linux (Ubuntu) preferred.
• Ability to write and debug scripts using Bash, PowerShell, or Python.
• Strong understanding of network concepts, including IP addressing, DNS, DHCP, and VPNs.
• Experience with ticketing systems (e.g., Jira, ServiceNow, or Zendesk) is a plus.
• Excellent communication skills with the ability to explain technical concepts to non-technical users.
• Strong organizational skills and the ability to multitask in a fast-paced environment.
• Must be able to read and write in English at a B1 level or higher.
• A proactive approach to problem-solving and continuous learning.

Preferred Qualifications:

• Experience with LDAP and Google Workspace administration.
• Certifications such as CompTIA Network+, Microsoft Certified: Modern Desktop Administrator, or Linux Essentials are a plus.

Why Join Us?

• Opportunity to work with a talented and diverse team in a collaborative environment.
• Professional growth opportunities and ongoing training.
• Competitive compensation package and benefits.

If you're passionate about technology and enjoy helping others succeed with IT, we'd love to hear from you. Apply today and join our team!