We are the world's largest and technologically leading manufacturers of injection Moulding machines for plastic processing and the associated automation, our global headquarters are located in Austria. Do you have what it takes to foster breakthrough innovation, generate creative solutions and add world-class value to our customers? Then get ready to join the ENGEL team and be part of the next chapter of our history as we continue to grow the business in Mexico!
Located in:
Parque Industrial El Marqués, Querétaro.
We are looking for:
Coordinador de Refacciones - Spare Parts Coordinator (apply with your resume in English)
Profile:
Associate's degree in Business Administration / Industrial Engineering / Mechanical Engineering
Minimum 1 year experience handling customer spare parts requests.
Skills: Ability to work independently, Flexibility & Adaptability, Communication, Problem solving skills, Customer Service Orientation.
Advanced English (required).
Ability to read mechanical assembly prints & machine schematics is preferred.
Main Responsibilities:
Handles all customer spare parts requests including but not limited to part identification quotes, retrofit quotes & warranty order generation.
Responsible for identifying the correct part or replacement part and sends the customer any required information so their issues may be resolved in a timely manner.
Coordinates with customer when additional information is needed to process the request.
Generates customer quotes and handles all customer issues and complaints on warranty claims or shipping issues.
Creates retrofit quotes and clarifies between customer and engineering to ensure accurate order information.
Enters chargeable customer purchase orders.
Performs other duties or special projects as required or as assigned by a supervisor.
We offer:
Competitive Salary.
Benefits above the law.
Opportunity for growth.
Recuerda que ningún reclutador puede pedirte dinero a cambio de una entrevista o un puesto. Asimismo, evita realizar pagos o compartir información financiera con las empresas.