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Hace 1 día
Operations Manager
$33,000 - $39,000 Mensual
Sobre el empleo
Descripción
One of Intugo's business clients, an all-encompassing technology services solution that orchestrates medical imaging exams for referring providers and their patients. We work with any insurance plan, any exam type, anywhere in the country, facilitating the entire process from start to finish to improve outcomes, increase compliance, and lower the cost of care. We are looking for an Operations manager to lead our team.
Key Responsibilities
? Team Development and Leadership: ? Build and lead a team of patient experience professionals, ensuring alignment with organizational objectives. ? Provide mentorship, training, and professional development opportunities for staff.
? Patient Journey Optimization: ? Map the patient journey and identify opportunities to enhance service delivery. ? Lead initiatives to reduce pain points and improve patient outcomes, engagement, and satisfaction.
? Data Analysis and Reporting: ? Oversee the collection and analysis of patient feedback (e.g., surveys, reviews, focus groups). ? Develop key performance indicators (KPIs) to measure patient satisfaction and track improvements. ? Present insights and recommendations to senior leadership and stakeholders.
? Problem Resolution: ? Serve as the final escalation point for complex or high-profile patient concerns. ? Collaborate with cross-functional teams, such as Product & Engineering, to address issues effectively.
? Culture Building: ? Promote a culture of empathy, inclusion, and service excellence throughout the organization. ? Recognize and reward staff contributions to patient satisfaction.
Profile
We offer:
ID: 20319206