Service Delivery Manager

This role has been designated as 'Hybrid' with an expectation that you will work on average 2-3 days per week from an HPE office.

Who We Are:

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today's complex world. Our culture thrives on finding new and better ways to accelerate what's next. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Job Description:

Hewlett Packard Enterprise (HPE) is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today's complex world. Our culture thrives on finding new and better ways to accelerate what's next. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you.

This role has been designated as 'in office' for the first six months, which means you are required to be in office 3 to 5 five days a week as defined by your people leader to ensure a successful onboarding experience. Upon completing the onboarding, the role will transition to 'Hybrid', which means you are required to work in an HPE office at 2 to 3 per week as defined by your people leader.

Responsible for the overall management of a service segment of significant scope and complexity at the country, region or worldwide level. Includes but is not limited to development, implementation and governance of product service or solution portfolio lifecycle management, revenue growth programs through the appropriate routes to market. Includes but is not limited to achieving revenue, profit and/or TCE goals for that segment/entity.

The Service Delivery Manager is a remote position responsible for the overall management of the business enabling a customer centric team in alignment with the organizational strategy, culture, and values. You will lead, coach and mentor a team of individual contributors responsible for delivering in-scope contracted services. As the leader, you are accountable for ensuring performance goals (SLAs) and delivery cost commitments are met by implementing and governing organizational strategies, policies, and procedures to enable the organizational vision and bold goals.

How you will make your mark:

• Responsible for the overall business success of your team by supporting business goals and initiatives to drive profitable growth and customer experience.
• Assigns responsibilities, provides direction, leadership, and coaching - removes barriers as needed to enable team members to execute their roles and achieve goals.
• Manages and monitors performance of the business metrics and delivers recovery or action plans for exception issues.
• Identifies and drives improvements for individual and team productivity to improve overall effectiveness.
• Creates and fosters a mutually beneficial relationship with key stakeholders in the organization.
• Creates a working environment that is conducive to individual growth and high-performance while being both challenging and rewarding.

About you:

• First Level University Degree or equivalent combination of education & experience
• 8+ years proven performance and established background in leading individual contributors
• Fluent in written and verbal English

Personal skills and qualities:

• Multi-cultural and cross-country experience desired
• Influence cross-functionally, internationally, virtually and at senior management level
• Excellent communication and negotiation skills
• Demonstrated ability to provide thought leadership and drive change
• Skills in management of people and business relationships; managing individual and team productivity and dynamics
• Knowledge in organizational design and planning, problem solving
• Leadership ability to provide coaching and mentoring across and down the stack
• Ability to successfully lead/engage a hybrid team
• Creativity to enable new processes and experience in management of change

Join us and make your mark!

We offer:

• A competitive salary and extensive social benefits

• Diverse and dynamic work environment

• Work-life balance and support for career development

• An amazing life inside the element! Want to know more about it?

Then let's stay connected!

https://www.facebook.com/HPECareers

https://twitter.com/HPE_Careers

HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT and Affirmative Action employer. We are committed to diversity and building a team that represents a variety of backgrounds, perspectives, and skills. We do not discriminate and all decisions we make are made on the basis of qualifications, merit, and business need.

Additional Skills:

Accountability, Accountability, Action Planning, Active Learning, Active Listening, Bias, Business Growth, Business Planning, Coaching, Commercial Acumen, Creativity, Critical Thinking, Cross-Functional Teamwork, Customer Experience Strategy, Data Analysis Management, Data Collection Management, Data Controls, Design Thinking, Empathy, Follow-Through, Growth Mindset, Intellectual Curiosity, Long Term Planning, Managing Ambiguity, Process Improvements {+ 7 more}

What We Can Offer You:

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have - whether you want to become a knowledge expert in your field or apply your skills to another division.

Diversity, Inclusion & Belonging

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

Let's Stay Connected:

Follow @HPECareers on Instagram to see the latest on people, culture and tech at HPE.

#mexico

Job:
Services
Job Level:
Manager_1

HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT and Affirmative Action employer. We are committed to diversity and building a team that represents a variety of backgrounds, perspectives, and skills. We do not discriminate and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global diverse team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity.

Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.