• Be responsible for end-to-end possession of multiple systems that are critical to ongoing success of Rackspace and Fanatical Support.

• Identify the gaps and needs for infrastructure and other monitoring requirements.

• Implement automation to streamline workflow to minimize manual efforts.

• Be responsible for staying aware of business issues as they impact overall project plans.

• Be responsible for the development and implementation of hardware, software, and networking for monitoring systems.

• Analyze systems and market trends to determine business requirements.

• Ensure completeness and compatibility of the technical infrastructure to support system performance.

• Be responsible for keeping informed of the latest, relevant technologies.

• Follow and execute Rackspace change management by evaluating changes using RLA methods and develop MOPs for changes.

• Facilitate Root Cause Analysis sessions.

You will work with the following technologies every day:

• Zenoss

• Various Linux systems (e.g. RHEL 7, CentOS 7, etc)

• MySQL

• OracleSQL and PostgreSQL

• Python

• Security Administration

• Scripting & Automation

• Self-Service Tools

Work Location: Remote Mexico

Qualifications

• 3+ years of experience with Zenoss, or other monitoring management systems
• RHCE level knowledge of Linux systems (e.g. virtualization, networking, etc.)
• Hands on technical experience deploying and supporting MySQL & monitoring in a large enterprise environment.
• Good working knowledge of scripting & automation.
• Data Analysis and reporting skills.
• Bachelor's degree, or relevant experience, in business or computer science.
• 2-4 Years project management experience.
• Working knowledge of clustering, SAN, and networking.
• Requires 4-7 years experience as a System Engineer.
• Moderate technical knowledge in technology methodologies, design, and implementation.
• General analytical and design skills at multi-product/multi-environment level.
• PC's, hardware equipment, various database and software applications, and networking systems.
• Preferred qualifications:
• 3+ years of hosting experience involving IIS and MySQL environments.
• 3+ years of customer support experience.
• 3-5 years of Zenoss experience.
• Python scripting knowledge.
• Experience with Highly Available Windows Clusters.
• Red Hat Certifications are highly preferred.
• Advanced understanding of firewalls and load balancers is a plus.
• Discover your inner Racker: Racker Life

- Fluent, Bi-lingual (Spanish and English): interviews will be held in English.

- Role can work remotely in the states of Ciudad de Mexico, Jalisco, Nuevo Leon, Aguascalientes, Queretaro, Estado de Mexico and Puebla.

- This opportunity is a permanent remote job, but you need to be based in Mexico at one of the above locations.

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About Rackspace Technology

We are the multicloud solutions experts. We combine our expertise with the world's leading technologies - across applications, data and security - to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.

More on Rackspace Technology

Though we're all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.