Transformation happens here. Come, be a part of our exciting journey!

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Responsibilities:

o Outbound calls to process payments.

o Follow up on incidents from the time it is reported until successful closure document ticket status and follow up.

o Register all cases, inquiries and calls in tracking tool.

Qualifications:

o Previous experience in Customer Service.

o Proficient English to communicate on emails and calls.

o Schedule availability: 10:00AM to 7:00pm and 3:00PM to 11:30PM (to cover 24/7).

o Be a team player to with problem solving attitude.