Who We Are

Solera is a global leader in data and software services that strives to transform every touchpoint of the vehicle lifecycle into a connected digital experience. In addition, we provide products and services to protect life's other most important assets: our homes and digital identities. Today, Solera processes over 300 million digital transactions annually for approximately 235,000 partners and customers in more than 90 countries. Our 6,500 team members foster an uncommon, innovative culture and are dedicated to successfully bringing the future to bear today through cognitive answers, insights, algorithms and automation. For more information, please visit solera.com.

• This role reports directly into the Head Implementation of the Region and will have responsibility for the Implementation and delivery activities in the overall Country or Countries.
• The Implementation Manager will play a key role in managing the end-to-end Technical Demand Management Phase, including the coordination of the other teams within Professional Services: Configuration, Training and Technical Solution Services.
• Responsible for the delivery of implementation activities across the Country and the associated countries, if any.

Role Description

• Responsible for the local delivery, direct team management, prioritisation and scheduling.
• Ensuring results and team performance, raising risks to delivery and measuring KPIs.
• Manages the teams delivering product and implementation and services to the customer.
• Supporting Sales Pipeline opportunities, aligned with Sales and Product teams.
• Customer facing and able to support sales teams with presented opportunities, to determine how Implementation deliver & support.
• Facilitator across the other vertical functions within Professional Services, overseeing the end to end delivery of all Professional Services teams, raising risks appropriately.
• Build strong cross functional relationships with P&D, Sales, Customer Support, FP&A.
• May play the role of the Project Manager to facilitate the implementation with major projects/clients.

Key Competencies

• Global experience in delivery large transformation programs and management of high-performing teams, ideally leveraging agile methodology
• Technical requirements gathering or business analysis experience, ideally in Automotive or Insurance markets
• Excellent customer facing skills, collaboration and communication.
• People management skills, leading and prioritising workload.
• Commercially aware and able to support sales opportunities to deliver best results with least cost.
• Strong interpersonal skills, able to build relationships within the Professional Services team and across other functions at a peer-to-peer level and wider.

Tools and Skills

• JIRA/Confluence, ideally PMP certified
• API Tools POSTMAN, JSON, SOAP, Oauth, XML, CSS
• Excel to Macro level

Relationship with other Solera Departments / Customers

• Product and Development; Sales; Customer Support
• Final Customers, including OEM and Insurance players

Mandatory Key Competencies

• University Degree in Business, Engineering, Computer Science or equivalent
• Fluent in English
• 7-8 years of global experience in delivery large transformation programs
• Technical requirements gathering or business analysis experience
• Excellent customer facing skills, collaboration and communication
• Commercially aware and able to support sales opportunities to deliver best results with least cost
• Strong interpersonal skills, able to build relationships within the Professional Services team and across other functions at a peer to peer level and wider
• JIRA/Confluence
• API Tools POSTMAN, JSON, SOAP, Oauth, XML, CSS

Nice to have competences

• People management skills, leading and prioritising workload
• Management of high-performing teams
• Experience in Automotive or Insurance Markets
• Agile Methodology, Excel to Macro level
• PMP Certification
• Fluent in the local language