Company Description

We are SGS - the world's leading testing, inspection and certification company. We are recognized as the global benchmark for quality and integrity. Our 93,000 employees operate a network of 2,600 offices and laboratories, working together to enable a better, safer and more interconnected world.

Job Description

• Contact customers to collect receivables based on queues assigned.
• Document customer contact notes and other relevant collections activities.
• Maintain accurate records for customer payment status.
• Prepare/generate necessary B2C reports, as assigned (e.g., daily ageing report, commentaries, etc.).
• Perform customer account reconciliations.
• Review and send periodic customer statement of account (SOA) and review any undelivered emails, for updating of customer records.
• Action customer statements feedback together with AR team.
• Give feedback to AR team on bad debts and debt write-offs.
• Provide feedback to AR team on payments allocation queries.
• Cooperate closely with AR team in any other customer related topic.
• Work closely with Credit Management teams on credit limits management.
• Work with internal stakeholders (Operations, Sales, Local Finance, GBS, Customer Service, etc.) to resolve collections' issues and support regular cadence, if any.
• Escalate issues and disputes, as appropriate
• Perform collection activities following SGS Collections' Policy.
• Perform necessary touchpoints with customers/prospective customers, if required.
• Support preparation of monthly KPI report and discuss results with stakeholders.
• Ensure Collections' KPIs are met.
• Lead preparation of monthly KPI report and discuss results with stakeholders.
• Act as Collections' Subject Matter Expert (SME).
• Participate and/or lead collections training in the collections group
• Lead Collections' project related activities and systems update/ implementation testing.
• Assist B2C Manager in defining improvements and strategies in the collections process.
• Support maintenance and updating of process documentation.

Qualifications

• Bachelor's Degree in Accounting, Business or Finance
• 4+ years of working experience in collections activities and/or in accounts receivables.
• Advanced English

Additional Information

• We offer you a friendly, supportive and collaborative working environment.
• We offer a continuous learning and enrich your career.
• Superior Benefits
• Hybrid workplace

Videos To Watch
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