Job Title:
Manager II, Delivery Excellence

Job Description

Job Description:

One Innovation team is responsible for driving sustainable continuous improvement effort for Mexico accounts, automation initiatives and drive innovation. Primary focus is on ensuring high customer, investor & employee satisfaction. Delivery Excellence uses a LEAN SIX SIGMA based improvement methodology that works to eliminate everything that does not add value to CONCENTRIX & its clients, while focusing on variation / defects reduction. Identify opportunities to automate transactions, tech infused advisor journey using assets/tools available. Also responsible for drive innovation through idea generation and implementing the valid ideas successfully.
Will manage the day to day activities defined for business benefits including but not limited to implementation of Delivery Excellence strategy, Delivery Excellence improvement opportunity identification, leading / mentoring the improvement projects, benefits realization, communications with CONCENTRIX account leadership, DPE's and implementation manager.

Location:
MEX Work-at-Home

Language Requirements:

Time Type:
Full time2023-06-01
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