Bolsa de trabajo implementation manager en Puebla Híbrido

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Hace 1 día

Customer service analyst

$20,000 - $23,000 Mensual

Empresa confidencial enPuebla, Pue.

Empresa verificada

Sobre el empleo

Categoría: Administrativo

Subcategoría: Servicio

Educación mínima requerida: Universitario titulado

Detalles

Contratación:

Permanente

Horario:

Tiempo completo

Espacio de trabajo:

Híbrido

Descripción

Customer Service Analyst

Requirements

Proficiency in English: verbal and written communication (mandatory)
Bachelor's degree in Business Administration or related field
1 year of experience in administrative processes / Customer service (interaction with U.S. citizens)
Knowledge of CRM systems (SAP/C) is a plus
Proficiency in Excel
Schedule flexibility

Responsibilities:

Accurately and efficiently process customer orders, returns, and credits
Assist in resolving customer issues through internal channels
Review daily order reports, addressing any discrepancies to ensure compliance with customer service level agreements
Ensure adherence to company policies and procedures
Support the Customer Service team with administrative tasks

Skills:

Highly desired skill: Possess dynamic communication skills in English (French is a plus) via email, phone, and virtual meetings
Ability to work in a team-oriented environment
Self-directed, with high energy and an enthusiastic attitude
Strong interpersonal, listening, and problem-solving skills
High degree of resourcefulness, flexibility, adaptability, and prioritization skills
Basic knowledge of the industry, products, and markets is an advantage
Analytical thinking skills to break down and solve both simple and complex problems

**Work schedule: Monday to Friday, with flexible availability and willingness to work according to the U.S. work calendar. **

We offer:

13% savings fund
10% grocery vouchers
Major Medical Expenses Insurance (MMEI)
On-site cafeteria
30 days of Christmas bonus (year-end bonus)
15 vacation days
67% vacation premium
Annual performance bonus

Recuerda que ningún reclutador puede pedirte dinero a cambio de una entrevista o un puesto. Asimismo, evita realizar pagos o compartir información financiera con las empresas.

ID: 20435597

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