About PayJoy

PayJoy is a mission-driven company dedicated to helping a billion people around the world step into the modern financial system for the first time and supporting them on a path to financial success. Founded in 2015, PayJoy's "secret sauce" technology turns a smartphone into collateral to jumpstart unbanked consumers into the credit system. We reached profitability in 2020 and are growing 3x annually, reaching 4 million happy customers and over a billion dollars of sales in 2022.

This Role

The Fraud Strategy Director will join PayJoy's Financial Product team (Risk Strategy, Legal, Data Science, Data Analytics, Fraud Strategy and Fraud Ops). You will be responsible for defining and implementing strategies and processes that optimize the tradeoff between good customer conversion and fraud reduction in PayJoy's point of sale phone finance and credit card products. This role will work in close collaboration with credit strategy, product, engineering, data science, sales and operations. Successful candidates will define anti-fraud strategies for PayJoy's merchant-distributed and direct to consumer channels, be deeply quantitative and possess a balanced view of anti-fraud and conversion where economic outcome is the northstar. PayJoy is committed to the goal of building a dynamic, diverse team, and strongly encourages applications from women and minorities.

Responsibilities

• Define PayJoy's anti-fraud strategies for point of sale phone finance (merchant distributed)
• Define PayJoy's anti-fraud strategies for credit card (consumer direct)
• Measure the efficacy of PayJoy's anti-fraud strategies
• Implement strategies that balance the tradeoff between conversion and fraud prevention
• Design strategies that are automated and highly scalable
• Manage PayJoy's Fraud Operations team
• Collaborate with Sales to craft fraud policies for merchants that distribute PayJoy
• Build a fraud feedback loop that identifies potential lock vulnerabilities, triages them and appropriately escalates issues to PayJoy's Lock Engineering team
• Mentor and build a high impact fraud analytics team

Requirements

• 7+ years designing anti-fraud strategies for consumer lending portfolios
• 3+ years managing and growing a team
• Strong SQL skills
• Able to use programming, processes and collaboration with business to drive results
• You have negotiated exceptional contracts with 3rd party data vendors
• Demonstrated ability to work in a fast-paced, entrepreneurial, global startup environment
• Experience with merchant distributed consumer lending products is a plus

Benefits

• Company-funded health insurance for employee and immediate family
• 20 vacations days, unlimited sick leave
• Annual fitness benefit ($500USD)
• Annual professional development benefit ($2,000USD)
• International travel benefit ($2,000USD)
• Christmas bonus 20 days
• Vacation bonus 50%
• $2,000 MXN / monthly pantry vouchers
• Phone finance benefit

PayJoy is proud to be an Equal Employment Opportunity employer and we welcome and encourage people of all backgrounds. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

PayJoy Principles

Finance for the next billion * Ownership * Break Through Walls * Live Communication * Transparency & Directness * Focus on Scale * Work-Life Balance * Embrace Diversity * Speed