BlogPublicar vacante
Crea un CV

Buscar empleo

Limpiar filtros

Bolsa de trabajo idea Presencial - OCC

4 resultados

Ordenar por: Relevancia

Relevancia

Fecha

Customer support representative

$15,000 - $16,000 Mensual

This position provides high quality telephonic / non-telephonic support and problem resolution to customers each day, in a manner that meets or exceeds defined department objectives to protect and inc ...

Intugo
Guadalajara, Jal.

Asesor de ventas campo

$12,000 Mensual

¿Quiénes Somos? ¡Hay una revolución fintech en marcha en México y Clip está liderando el camino! Clip es la plataforma líder de pagos digitales y soluciones financieras. Nacimos con la idea de ...

PAYCLIP
Guadalajara, Jal.

Asesor de ventas campo

$12,000 Mensual

¿Quiénes Somos? ¡Hay una revolución fintech en marcha en México y Clip está liderando el camino! Clip es la plataforma líder de pagos digitales y soluciones financieras. Nacimos con la idea de ...

PAYCLIP
Tijuana, BC.

Analista de Almacen

$13,000 - $13,200 Mensual

Acerca de la empresa Grupo IDESA es una empresa líder en el sector logístico y de distribución en México, con más de 20 años de experiencia en el mercado. Valoramos el talento y el compromiso de n ...

Empresa confidencial
Tlalnepantla de Baz, Edo. Méx.​
  • 1

Hace 1 día

Customer support representative

$15,000 - $16,000 Mensual

Intugo en
Empresa verificada

Sobre el empleo

Categoría: Atención a clientes - Call Center
Subcategoría: Atención al cliente
Educación mínima requerida: Secundaria

Detalles

Contratación:

Permanente

Horario:

Tiempo completo

Espacio de trabajo:

Presencial

Descripción

This position provides high quality telephonic / non-telephonic support and problem resolution to customers each day, in a manner that meets or exceeds defined department objectives to protect and increase Martindale-Avvo revenues. Additionally, this position initiates the escalation process for unresolved customer problems. CS Representatives performing at this level will be required to utilize skills from training, education, or experience to fulfill their daily responsibilities. Representatives with advanced education, experience or certifications will be expected to share their skills and knowledge into the department to continually improve the overall knowledge of the staff. In addition, this position will work in a team environment to maximize individual and team performance.


Key Responsibilities

  • Work includes assisting customers telephonically or non-telephonically with service and support issues; Types of inquiries received include Billing inquiries, Payments, listing updates, Website Content Updates and troubleshooting of portal access issues.
  • Diagnose and resolve problems utilizing department tools, resources, business judgment and expertise, resulting in increased customer confidence with Martindale-Avvo products.
  • Individuals are expected to perform as positive role models by demonstrating continuous performance improvement, solid business skills and support of department and company objectives.
  • Ensure productivity and quality levels are met in order to meet and exceed customer expectations.
  • Provide proactive support to segmented customer groups.
  • Provide customers with expert advice that will assist them in achieving the highest possible visibility on the web. This may range from online collaboration to search engine optimization tips.
  • Participate in identification and prioritization of training and provide informal coaching to members of their team.
  • Project participation and idea generation that insures continuous improvement of department tools and resources.
  • Must be able to support and resolve confidential Ratings inquiries.


Candidate Profile

  • Associate degree or higher preferred.
  • Previous experience in a telephonic or personal customer contact position is preferred.
  • Customer service orientation.
  • Excellent communication skills, written and verbal. Basic PC knowledge, working knowledge of Windows operating systems, Internet and mainstream web browsers.
  • Martindale-Avvo products experience a plus.


Work Schedule

  • TRAINING SCHEDULE: Monday to Friday 8:00 AM - 4:00 PM
  • WORKING SCHEDULE: Monday to Friday 7:00 AM - 4:00 PM
  • Breaks include lunch and short breaks in compliance with labor laws.


Compensation

  • Base Gross Monthly Salary: $16,000.00
  • Bonus: Based on performance metrics $1,500
  • Pay Frequency: Weekly


Benefits

  • Food Vouchers
  • Savings Fund
  • Christmas bonus
  • Law Benefits: IMSS, vacation, profit sharing (PTU)
Recuerda que ningún reclutador puede pedirte dinero a cambio de una entrevista o un puesto. Asimismo, evita realizar pagos o compartir información financiera con las empresas.

ID: 20632442

Refina la ubicación de tu búsqueda

México

Jalisco, México

Guadalajara, Jalisco, México

VER MÁS

Refina la ubicación de tu búsqueda

México

Guadalajara, Jalisco, México

Tijuana, Baja California, México

Jalisco, México

Baja California, México

Estado de México, México

VER MÁS
Candidatos
Crea un CV
Inicia sesión
Preguntas frecuentes candidatos
ios
android
Empleos por clasificación
Vacantes por Estado
Vacantes por Ciudad
Vacantes por Categoría
Vacantes más buscadas
Vacantes por Contrato
Vacantes por Empresa
Buscar empleo en México y el mundo
Empresas
Busco talento / Publicar Anuncio
Ayuda para reclutadores
Preguntas frecuentes de reclutadores
OCC
Acerca de OCC
Blog
Trabaja en OCC
Ayuda

OCC D.R. © 1996-2025 Derechos reservados. Versión del sitio candy-serp@