Aún no hay resultados para tu búsqueda
Encontramos estas vacantes similares que podrían interesarte.
También puedes buscar
Refina la ubicación de tu búsqueda
Refina la ubicación de tu búsqueda
Hace 4 días
Bilingual customer service representative
Si el reclutador te contacta podrás conocer el sueldo
INSULET MEXICO en
Sobre el empleo
Categoría: Atención a clientes - Call Center
Subcategoría: Atención al cliente
Educación mínima requerida: Bachillerato
Beneficios
- Prestaciones superiores a las de la ley
- Fondo de ahorro
- Vales de despensa
Descripción
Insulet started in 2000 with an idea and a mission to enable our customers to enjoy simplicity, freedom and healthier lives through the use of our Omnipod® product platform. In the last two decades we have improved the lives of hundreds of thousands of patients by using innovative technology that is wearable, waterproof, and lifestyle accommodating.
We are looking for highly motivated, performance driven individuals to be a part of our expanding team. We do this by hiring amazing people guided by shared values who exceed customer expectations. Our continued success depends on it!
Job Title: Customer Service Representative (Bilingual)/Product Support Specialist II
Location: Guadalajara, México
We are currently seeking self-motivated, action-oriented individuals to join our Product Support team working with customers in the US & Canada supporting technical and functional inquires related to the OmniPod System
The Product Support Specialist 2 role is responsible for providing product support for Insulet' OmniPod System (for insulin and injectable drugs). The primary responsibility of the Product Support Specialist 2 is to assist customers with troubleshooting and addressing technical questions by educating the caller on product functionality and usage. The successful candidate will demonstrate a high degree of accountability, strong communication skills, a proven ability to troubleshoot and resolve product inquiries, and an analytical mindset.
Responsibilities
- Responds timely and satisfactorily to resolve customer inbound calls, supporting all current OmniPod System pump models and drug delivery systems.
- Utilizes approved resources, process documents, flow charts and communication guidelines to deliver technical support and troubleshooting assistance which includes but is not limited to cloud service applications, mobile applications, mobile devices, hand-held controller and continuous glucose monitoring systems (CGMs).
- Ability to work in a technical environment providing solutions and services to customers that on occasion may be in a stressful situation. The candidate must possess the ability to defuse situations.
- Utilizing process flows and work instructions to accurately record and document all customer interactions within the CRM system in accordance with federal FDA regulations.
- Accurately and timely Answers inquires and troubleshoots issues related to the use of Insulet's PoddCentral web-based application, and any other future software or communication applications.
- Ability to work in a technical environment providing solutions and services to customers that on occasion may be in a stressful situation. Candidate must possess the ability to defuse situations.
- Acts as a customer advocate to represent the customer's needs internally.
- Ensures work is performed in compliance with all legal requirements, company policies we relating to Privacy, HIPAA and other applicable global privacy regulations, .
- Exceptional call handling soft skills; must possess the ability to conduct active listening while being empathetic and reassuring the customer.
- Consistently maintaining departmental standards for quality performance by maintaining a monthly average of 90%
- Achieving defined Service Level Agreements and Key Performance Indicator goals, which include without limitation
- = 90% schedule adherence
- =2.5% Call Abandonment Rate
- Average After Call Work (ACW) =145 seconds
- KPIs are subject to change as dictated by business needs, process changes and as system efficiencies are introduced.
- Must pass Product Support Certification courses and checkpoints throughout training, as well as any ongoing training.
Required Qualifications
- Highschool diploma (Bachillerato/Bachiller) or certification from an accredited program for technical and/or clinical education required.
- Minimum 2 years in medical call center experience or medical support experience
- Experience with use of electronic documentation systems required.
- Clear verbal and written communication skills in English to convey product information over the telephone, chat and email to customers, health care providers and product distributors required
- Proven ability to learn, retain and apply material taught in either a virtual or in person environment.
- Ability to type 45+ WPM with a high rate of accuracy.
Preferred Qualifications
- Technical school, or Bachelor's degree
- Experience working in a HIPAA environment highly preferred.
- Working knowledge of Microsoft Office applications including Outlook, Word & Excel preferred.
Location:
- Onsite
More than 50 positions open!
- We will be receiving applications during October and November
- Interviews will start by the end of October
- More than 50 positions open!
- Project to start January 6th.
NOTE: This position requires on-site working (requires on-site office/plant/lab work).
Recuerda que ningún reclutador puede pedirte dinero a cambio de una entrevista o un puesto. Asimismo, evita realizar pagos o compartir información financiera con las empresas.
ID: 19605467