About this opportunity

We are now looking for a Field Services Specialist. In this role, you will be responsible for the coordination, management and execution of Field Service activities supporting other Service Functions (SF) in Operations and Engineering. When in-site activities need to be performed, you will work to ensure that services provided to customers are continuously available and performing to Service Level Agreement (SLA) performance levels.

What you will do

• SLA based work
• Equipment maintenance
• Hardware circuit provisioning
• Equipment swap
• Equipment install
• Equipment shipping & receiving
• RMA processing support
• Site survey, inspection & audit
• Site maintenance
• POP escort & vendor meet
• Other remote services

You will bring

• Bachelor's degree in Systems Engineering, Communications, and Electronics with knowledge in data networks (routers, switches, servers, etc.) or related field
• Availability to respond to service tickets primarily for providing preventive maintenance, corrective actions, and emergency responses for equipment located within data centers in the Querétaro metropolitan area
• Advanced english skills

Why join Ericsson?

At Ericsson, you'll have an outstanding opportunity. The chance to use your skills and creativity to push the boundaries of what's possible. To build never seen before solutions to some of the world's toughest problems. You'll be challenged, but you won't be alone. You'll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next!
What happens once you apply?

Click Here to find all you need to know about what our typical hiring process looks like.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team.

Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, learn more.