Line of Service
Internal Firm Services

Industry/Sector
Not Applicable

Specialism
IFS - Human Capital (HC)

Management Level
Manager

Job Description & Summary
A career in People Operations, within Business Services, delivers transactional and strategic support across the entire human capital lifecycle. You'll focus on helping the local offices in driving the Firm's people strategy, creating a unique people experience for each individual, and supporting our Firm-wide values by working with the core competencies that measure and drive individual and Firm-wide success in the marketplace. Our People Operations teams support initiatives and programmes across 8 enablement teams primarily based in Tampa, FL; Talent Acquisition Enablement, Deployment Enablement, Talent Enablement Center, Third party Enablement, People Operations Enablement, Mobility Enablement, People Technology, People Operations Delivery and Solutions CoE.

The Deployment Enablement Team provides operational support for the Deployment life cycle; including forecasting & utilization, time/revenue recovery and staffing talent to meet business needs.

To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.

As a Manager, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:

• Develop new skills outside of comfort zone.
• Act to resolve issues which prevent the team working effectively.
• Coach others, recognise their strengths, and encourage them to take ownership of their personal development.
• Analyse complex ideas or proposals and build a range of meaningful recommendations.
• Use multiple sources of information including broader stakeholder views to develop solutions and recommendations.
• Address sub-standard work or work that does not meet firm's/client's expectations.
• Use data and insights to inform conclusions and support decision-making.
• Develop a point of view on key global trends, and how they impact clients.
• Manage a variety of viewpoints to build consensus and create positive outcomes for all parties.
• Simplify complex messages, highlighting and summarising key points.
• Uphold the firm's code of ethics and business conduct.

Basic Qualifications:

Minimum Degree Required:
High School Diploma

Minimum Years of Experience:
4 year(s)

Preferred Qualifications:

Degree Preferred:
Bachelor's degree

Language Skills Required:

English

Preferred Knowledge/Skills:
Demonstrates extensive knowledge and/or a proven record of success in the following areas:

• TalentLink technology and HR processes; and,
• Cross line-of-service deployment processes and related areas, including utilization, forecasting, etc. Demonstrates extensive abilities and/or a proven record of success in the following areas:
• TalentLink technology and HR processes; and,
• Cross line-of-service deployment processes and related areas, including utilization, forecasting, etc.
• Create and maintain documentation for deployment and TalentLink processes;
• Create and deliver deployment training to new team members;
• Collaborate with internal clients and other stakeholder groups to identify process improvement opportunities;
• Facilitate execution of deployment enablement team deliverables;
• Provide oversight of and coaching/development to a team who are providing tactical support performing the following activities including TalentLink updates, utilization forecasting, timesheet analysis, follow on actions for full revenue recovery, sending staff confirmation communications as well as a variety of reporting and analysis mainly related to load balancing of resources;
• Serve as an escalation point for the team;
• Collaborate with all lines of service and TalentLink users to identify improvements to the technology and processes, scope requirements and impacts related to proposed changes;
• Analyze current and future technology/process needs and recommend enhancements and solutions;
• Provide oversight of and coaching/development to a team who are providing tactical support performing the following activities including TalentLink updates, utilization forecasting, timesheet analysis, follow on actions for full revenue recovery, sending staff confirmation communications as well as a variety of reporting and analysis mainly related to load balancing of resources;
• Possess extensive knowledge of TalentLink technology and HR and cross lines of service deployment processes and related areas including business drivers and financial implications of utilization, forecasting, etc.;
• Facilitate execution of deployment enablement team deliverables;
• Execute the Demand Management strategy as set by the CoE and oversee the day-to-day process support while interacting with counterparts in the field (Demand Consultants);
• Collaborate with stakeholders to develop and drive adoption of common deployment practices, identify and oversee continuous improvement efforts and champion change management efforts related to Demand Management and utilization of the Enablement team;
• Oversee documentation, communications, as well as team training design and delivery for consistency;
• Establish service delivery adherence to agree upon Key Performance Indicators (KPIs) and Service Level Agreements (SLAs); and,
• Manage direct reports to determine team workflow and job priorities as well as establish quality and timely completion of agreed upon items in scope (some cyclical, some ad hoc).

Education (if blank, degree and/or field of study not specified)
Degrees/Field of Study required: High School Diploma

Degrees/Field of Study preferred: Bachelor Degree

Certifications (if blank, certifications not specified)

Required Skills

Optional Skills

Desired Languages (If blank, desired languages not specified)
English

Travel Requirements

Available for Work Visa Sponsorship?

Government Clearance Required?

Job Posting End Date