We are seeking a Salesforce Business Analyst to join a dynamic IT team. This role is ideal for someone passionate about leveraging Salesforce to improve business performance and user experience through smart, data-driven solutions.
As a Salesforce Business Analyst, you'll bridge the gap between business needs and technical capabilities. You will work closely with stakeholders to gather requirements, design solutions, and support implementation efforts—always with a focus on process improvement, user adoption, and system optimization.
What you will do:
Conduct meetings and interviews to gather requirements from business stakeholders
Translate business requirements into Salesforce configurations and solutions, using declarative tools
Analyze and document processes through techniques such as flowcharts
Identify inefficiencies and recommend solutions for improvement and risk reduction
Research and evaluate software, tools, and automation options
Create detailed requirements documentation and functional specifications
Support solution design, testing, and implementation
Prepare reports, presentations, and business cases
Manage project and product delivery timelines
Act as a liaison between business and technical teams throughout the project lifecycle
Develop and deliver training materials to support user adoption
Maintain documentation of Salesforce configurations, processes, and prioritized user stories
Troubleshoot and resolve issues within the Salesforce platform, collaborating with development teams when needed
What we are looking for:
Bachelor's degree in Computer Systems, Engineering, or a related field
5–7 years of experience as a Business Analyst, preferably with a focus on Salesforce
Strong understanding of Salesforce Service Cloud; experience with Sales Cloud is a plus
Familiarity with SOQL, report building, and dashboard creation
Proven experience in gathering and documenting business and technical requirements
Strong analytical skills and the ability to derive insights from data
Solid project management capabilities, with the ability to meet deadlines and manage priorities
Excellent communication skills, both written and verbal, to collaborate with cross-functional teams
Comfortable working independently and collaboratively in Agile and SDLC environments
Highly organized, detail-oriented, and self-motivated
Strong interpersonal skills and a proactive, problem-solving mindset
Recuerda que ningún reclutador puede pedirte dinero a cambio de una entrevista o un puesto. Asimismo, evita realizar pagos o compartir información financiera con las empresas.