Summary:

We are seeking a Senior Implementation Project Manager to lead and oversee enterprise-level implementation projects, driving optimal client adoption and long-term success for both the client and the company.

This role is responsible for creating tailored project plans based on client outcomes, coordinating stakeholder input, leading milestone-driven meetings, and proactively identifying and mitigating risks to keep timelines and budgets on track. You will serve as the primary point of contact during implementation, facilitating regular communication and ensuring all goals are met with clarity and professionalism.

This role is responsible for creating tailored project plans based on client outcomes, coordinating stakeholder input, leading milestone-driven meetings, and proactively identifying and mitigating risks to keep timelines and budgets on track. You will serve as the primary point of contact during implementation, facilitating regular communication and ensuring all goals are met with clarity and professionalism.

Technical Skills:

• Project management tools (e.g., GuideCX, Monday .com)
• SaaS platform familiarity
• CRM systems (e.g., Salesforce)
• Advanced data analysis (Excel); report creation (PowerPoint)
• Documentation tools (e.g., Confluence)
• Video conferencing platforms (e.g., Zoom, Teams)
• File sharing tools (e.g., Google Drive)
• Time tracking and forecasting tools
• Advanced understanding of APIs and integrations
• Digital adoption tools (e.g., Pendo)
• Collaboration platforms (e.g., Slack, Teams)
• Basic QA/testing familiarity
• Contract interpretation (non-legal)
• Training platform exposure (e.g., LMS systems)

Experience Required:

• 6 – 8 years of experience in SaaS implementation, project management, client onboarding, or customer success
• Minimum 2 years working with Enterprise clients
• Background in HCM, HR Tech, or other configurable platforms is a plus
• PMP certification

Other Requirements:

• English proficiency: C1 (Advanced)
• Exceptional communication and stakeholder management
• Strategic problem-solving and delivery excellence

Apply now and joing our team!