Unlock Learning For All

Here at Ellucian, we are motivated by a mission - power education so institutions can empower student success. We are the global market leader in EdTech for higher education, serving more than 2,900 customers and reaching over 22 million students in 50 countries. We are dedicated to helping higher education unlock learning for all by providing solutions that support the entire student lifecycle and deliver insights needed now and into the future.

We embrace the power to lead, the courage to innovate, and the determination to grow. At our core, we believe in humanizing our approach, recognizing that our people are our greatest strength. With a shared vision of transformation, we endeavor to shape a brighter future for higher education.

About the Opportunity

The LAC HR Generalist is an essential partner to our growing business. The LAC HR Generalist supports the organization by promoting a culture of teamwork, respect, and integrity while navigating the complexities of workplace challenges. You will be responsible for partnering with local leadership team to implement HR programs and initiatives in line with Global HR strategy (for the region). You will become a coach and mentor to leadership. You will run the daily functions of the Human Resource (HR) department including administering benefits, and leave, and enforcing company policies and practices. This role is part of a passionate and results-driven team where innovators and creative problem solvers grow and thrive. We enjoy opportunities to collaborate across the People Team and with the business to influence decisions and drive outcomes that support our 'People First' philosophy in the midst of exciting business growth and transformation.
Where you will make an impact

• Guide LAC Ellucian employees and leaders in alignment with Ellucian's values through challenges including performance, conduct and conflict resolution
• Assist with LAC employee onboarding process (employment agreements, Welcome Kit, Office Depot registration, mobile request process, etc.)
• Create and facilitate new employees' orientation for our three Latin America locations (Mexico, Colombia & Chile)
• Support benefits enrollment and act as the first point of contact for benefits related questions, escalating to the Global Program Manager when necessary
• Create a vacation tracking process for each LAC location and align process with company's HRIS
• Assist with delivering various human resource plans and procedures, development and implementation of HR policies and procedures and ensure effective communication of new or updated policies and procedures.
• Handles employment-related inquiries from employees, and supervisors, referring complex and/or sensitive matters to the appropriate areas
• Employee offboarding ensuring managers comply with company process and local regulations, conduct exit interviews and complete proper documentation
• Design and develop initiatives and programs to support our people strategy and core values
• Manage employee relations and investigations as required, representing HR at related meetings and hearings (employee disciplinary meetings, terminations, and investigation)
• Maintain compliance with company policies as well as local employment laws and regulations and recommended best practices; reviews policies and practices to maintain compliance.
• Keep employee profiles in an organize and logic way that facilitates easy access when required
• Maintain knowledge of trends, best practices, regulatory changes in our 3 LAC locations in human resources and employment law.
• Provide coaching and direction to employees, facilitate communication, and help resolve conflicts that impact employee engagement
• Participate in key People Team projects to drive transformational growth, including work on talent management, Diversity, Equity & Inclusion, and learning and development initiatives

What you will bring

• Proven experience of 1 - 3 years as HR Generalist, within a dynamic service or IT environment
• Knowledge and practical application of employment laws
• Fluency in English
• Strong sense of accountability and quality
• Excellent time management skills with a proven ability to meet deadlines
• Must be flexible and comfortable with managing multiple priorities
• Strong analytical and problem-solving skills
• Excellent communicator who is used to deal with people at different levels within an international organization
• Excellent verbal and written communication skills
• Excellent interpersonal and organizational skills with an emphasis on attention to detail
• Self-starter with proven ability to work independently
• Proficient in Microsoft Office (Word, Excel, PowerPoint)
• Passionate about delivering a best-in-class employee experience

What makes #Ellucianlife

• Comprehensive health coverage: family major medical expenses, dental and life insurance.
• Christmas bonus 30 days
• Saving fund
• Monthly food coupon
• 15 workdays vacation
• Thrive Flex Program that allows you to contribute towards your health, financial or learning interests
• 5 charitable days to support the community that supports us
• Diversity and inclusion programs that promote employee resource groups such as: Women in Technology, Pride and Go Green to name a few.
• Parental leave
• Employee referral bonuses to encourage the addition of great new people to the team
• We Foster a learning culture with:
  • Tuition Reimbursement Assistance
  • Professional development opportunities

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