Job Description:

At AT&T we're redefining the future of connectivity. At our core is a passion to serve our customers with products and services that create connections, improves lives and allows millions to share the stories and experiences that matter.

We are looking for a dynamic and experienced Lead Engineer to spearhead the design, development, and delivery of diverse technology projects. This role will be central to driving a contact center transformation project, among other strategic initiatives at AT&T. The ideal candidate will lead a multidisciplinary scrum team, ensuring technical excellence, architectural integrity, and seamless integration with internal and third-party systems such as Salesforce and ServiceNow. You will collaborate closely with product managers, architects, and stakeholders to translate business needs into robust technical solutions, while fostering a culture of innovation, quality, and continuous improvement.

Key Contributions:

• Lead the architecture, design, coding, testing, and deployment of diverse software applications spanning backend, frontend, and cloud platforms.
• Guide the engineering team to adopt best practices in software development, quality assurance, automation, and security.
• Collaborate cross-functionally to align technical strategies with organizational goals and ensure timely delivery of impactful software.
• Promote DevOps practices including CI/CD pipelines, automated testing, and infrastructure as code to streamline delivery and operations.
• Mentor engineers to develop their skills and grow within a collaborative, agile environment.
• Identify and mitigate technical risks, optimize system performance, and maintain compliance with security standards.
• Lead technical documentation efforts and maintain clear communication with all project stakeholders.

Education & Career Requirements:

• Bachelor's or Master's degree in Computer Science, Software Engineering, or a related technical field.
• Minimum of 5 years of professional software development experience, including at least 2 years in technical leadership or lead engineer role.
• Proven ability to design and deliver complex software solutions across multiple technology domains and platforms.
• Experience working within Agile methodologies such as Scrum or Kanban.

Technical Skills:

• Proficient in Python and backend development.
• Java proficiency
• Experience with Azure App Services, or other cloud service
• Skilled in microservices architecture and RESTful API design.
• Familiar with integrating third-party APIs like ServiceNow and Salesforce.
• Knowledge of databases (SQL and NoSQL) and DevOps practices.
• Desired not required: Experience with contact center technologies, Google CES, IVR, chat automation/ intelligence
• Desired not required: Experience implementing Generative AI/AI in technical solutions

Non-Technical Skills:

• Strong leadership and team mentorship abilities with experience managing or guiding engineering teams.
• Excellent communication skills, capable of bridging technical and non-technical audiences.
• Strategic thinker with a customer-centric mindset and problem-solving orientation.
• Committed to continuous learning and fostering an agile, growth mindset culture.
• Effective at managing multiple priorities and driving projects to successful completion.
• Strong desire to grow professionally.
• Advanced English fluency
• The candidate hired will be required to go into a local office 1-3 times per week.

Your future is calling. Apply today!

Weekly Hours:
40

Time Type:
Regular

Location:
Naucalpan De Juarez, Estado de Mexico, Mexico

It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.