About the Company

Trinity Resort Services is a leading company in the hospitality industry, committed to delivering exceptional experiences to its clients and fostering a collaborative and enriching work environment for its employees. Location: This position is based in Mexico City.

Job Description

We are looking for a detail-oriented and organized Back Office Processor to join our team. This role involves entering data related to contracts, modifications, and payment applications, and processing payments received through various channels (wires, lockbox, EFT). The ideal candidate will thrive in a high-volume environment, demonstrate precision, and maintain professional communication via email. Proficiency in Microsoft Office is required, as well as availability to work on the last Saturday of every month.

Job Requirements

Minimum Education: High school diploma.

Skills: Advanced English.

Experience: Previous experience in the hospitality industry and knowledge of timeshare are highly valued.

Monday to Friday 8 - 5 , Saturdays depending on the operation needs and all weekends landing on month end.

Strong attention to detail and analytical thinking.

Ability to type 35–40 WPM.

Basic math proficiency.

Proficiency in Microsoft Office, particularly Excel.

Key Responsibilities

Data Entry & Payment Processing

Accurately and promptly enter data related to contracts, modifications, and payments.

Process contracts received through the CRM system and electronic sources.

Handle payments received via wires, EFT, and lockbox.

Post deposits, checks, and credit card payments.

Apply payments using predefined rules and logic.

Prepare reports (daily, monthly, quarterly, annually).

Allocate banking fees, process refunds, and manage returned items.

Support month-end close tasks and special projects.

Conduct detailed research and recommend process improvements.

Organization & Prioritization

Manage a fast-paced, high-volume workload.

Prioritize tasks effectively and meet established deadlines.

Communication

Maintain professional communication through email.

Collaborate with internal teams to ensure smooth workflows.

Teamwork & Culture

Demonstrated ability to work collaboratively as part of a team.

Positive attitude and inclusive mindset.

Benefits

- Competitive salary.

- Opportunities for professional growth and certification.

- Supportive and inclusive work environment.

- Involvement in meaningful projects within the hospitality and timeshare industry.