HARMAN's engineers and designers are creative, purposeful and agile. As part of this team, you'll combine your technical expertise with innovative ideas to help drive cutting-edge solutions in the car, enterprise and connected ecosystem. Every day, you will push the boundaries of creative design, and HARMAN is committed to providing you with the opportunities, innovative technologies and resources to build a successful career.

A Career at HARMAN

As a technology leader that is rapidly on the move, HARMAN is filled with people who are focused on making life better. Innovation, inclusivity and teamwork are a part of our DNA. When you add that to the challenges we take on and solve together, you'll discover that at HARMAN you can grow, make a difference and be proud of the work you do everyday.

Introduction: A Career at HARMAN Automotive

We're a global, multi-disciplinary team that's putting the innovative power of technology to work and transforming tomorrow. At HARMAN Automotive, we give you the keys to fast-track your career.

• Engineer audio systems and integrated technology platforms that augment the driving experience.
• Combine ingenuity, in-depth research, and a spirit of collaboration with design and engineering excellence.
• Advance in-vehicle infotainment, safety, efficiency, and enjoyment

About the Role

As a L1/L2 Support and Teamcenter Administrator, you will be responsible for supporting the business user issues and Teamcenter (PLM, FMEA, PCM) administration. The ideal candidate will be responsible for the administration, configuration, maintenance, and support of the Siemens Teamcenter platform. This role requires a deep understanding of Teamcenter functional knowledge (Change, Access, BOM, Workflow management), Teamcenter architecture, user management, leadership skills, exceptional interpersonal skills, and system integration to ensure optimal performance and user satisfaction.

What You Will Do

• L1/L2 Teamcenter support - Incident management and business user support
• Diagnose and resolve Teamcenter Application issues like application platform, user access, workflows, and integrations. Coming up with Preventive maintenance and functional improvement topics.
• Teamcenter platform enhancement packages, updates, upgrades
• Escalation - Escalate unresolved issues to L3 support or development teams, providing detailed documentation of troubleshooting steps and findings.
• Knowledge Base Contribution - Document solutions, create FAQs, and update knowledge base articles to reduce ticket volume and enable self-service for common issues.
• Create test environment for Teamcenter Environments
• Work closely with other Digital organizations for hardware, networking, SSO, integrations, etc.
• Coordinate with Siemens GTAC for software issues.
• Establish automated application monitoring, performance tuning.
• Develop Technical Architecture to ensure un-interrupted operation on Teamcenter.
• Health Checks - Perform daily system checks, including monitoring Teamcenter availability, database performance, and server logs, to ensure system stability.
• Integration Support - Troubleshoot and monitor integrations with ERP, CAD( Mentor Graphics, Creo, Catia) an other tools in the ecosystem by ensuring seamless data exchange and functionality.
• Monitoring and Reporting - Monitor Teamcenter multisite architecture, server performance, and database health (e.g., MS SQL), generating reports and escalating anomalies using Enterprise application monitoring platforms (e.g. Cisco App Dynamics)
• Backup and Recovery - Support backup and restoration processes, responding to requests for database recovery or data access.

What You Need to Be Successful

• Minimum of 5 to 8 years of experience in Siemens Teamcenter administration including Active Workspace configuration, configuration, implementation, migrations, upgrades and knowledge in architecture, concepts, components.
• Deep expertise in Teamcenter application and data-model administration.
• Experience in BMIDE deployments.
• Experience in Administration of modules like Workflow Designer, Query Builder, Organization, Structure Manager, reports.
• Experience in Configuring, managing, and troubleshooting FMS, pool manager, dispatcher, and Store and Forward
• Experience in configuring SSO, SSL
• Experience in data migration activities.
• Ability to effectively prioritize and execute tasks in a fast-paced environment.
• Hands-on experience in addressing day-to-day Teamcenter issues.
• Understanding of FMEA structure and Costing models
• Basic problem-solving/Analytical skills in Application issues, Root cause analysis, and Configurations.
• Effective communication & resolve end-user issues on a day-to-day basis and with other IT Teams as needed.

Bonus Points if You Have

• Automation mindset, ability to develop Self Governing and Self Sustenance for application ecosystem.
• Experience in managing and deployment of LC/NC (Mendix) applications.
• Experience in DevOps and Release management.

What Makes You Eligible

• Bachelor's degree in engineering or equivalent
• Strong work ethics and principles
• Team player with positive attitude to succeed.
• Strong aptitude for Digital with broad knowledge of Information Technology
• Willingness to travel
• Be willing to work in a hybrid environment with office located in Mexico or fully remote.

What We Offer

• Flexible work environment, allowing for full-time remote work globally for positions that can be performed outside a HARMAN or customer location.
• Access to employee discounts on world-class Harman and Samsung products (JBL, HARMAN Kardon, AKG, etc.)
• Extensive training opportunities through our own HARMAN University
• Competitive wellness benefits
• Tuition reimbursement
• "Be Brilliant" employee recognition and rewards program.
• An inclusive and diverse work environment that fosters and encourages professional and personal development.

You Belong Here

HARMAN is committed to making every employee feel welcomed, valued, and empowered. No matter what role you play, we encourage you to share your ideas, voice your distinct perspective, and bring your whole self with you - all within a support-minded culture that celebrates what makes each of us unique. We also recognize that learning is a lifelong pursuit and want you to flourish. We proudly offer added opportunities for training, development, and continuing education, further empowering you to live the career you want.

About HARMAN: Where Innovation Unleashes Next-Level Technology

Ever since the 1920s, we've been amplifying the sense of sound. Today, that legacy endures, with integrated technology platforms that make the world smarter, safer, and more connected.

Across automotive, lifestyle, and digital transformation solutions, we create innovative technologies that turn ordinary moments into extraordinary experiences. Our renowned automotive and lifestyle solutions can be found everywhere, from the music we play in our cars and homes to venues that feature today's most sought-after performers, while our digital transformation solutions serve humanity by addressing the world's ever-evolving needs and demands. Marketing our award-winning portfolio under 16 iconic brands, such as JBL, Mark Levinson, and Revel, we set ourselves apart by exceeding the highest engineering and design standards for our customers, our partners and each other.

If you're ready to innovate and do work that makes a lasting impact, join our talent community today!

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HARMAN is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or Protected Veterans status. HARMAN offers a great work environment, challenging career opportunities, professional training, and competitive compensation. (www.harman.com)

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HARMAN is proud to be an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.