Company Description

Continental develops pioneering technologies and services for sustainable and connected mobility of people and their goods. Founded in 1871, the technology company offers safe, efficient, intelligent and affordable solutions for vehicles, machines, traffic and transportation. In 2022, Continental generated sales of €39.4 billion and currently employs around 200,000 people in 57 countries and markets.

The Automotive group sector comprises technologies for passive safety, brake, chassis, motion and motion control systems. Innovative solutions for assisted and automated driving, display and operating technologies, as well as audio and camera solutions for the vehicle interior, are also part of the portfolio, as is intelligent information and communication technology for the mobility services of fleet operators and commercial vehicle manufacturers. Comprehensive activities relating to connectivity technologies, vehicle electronics and high-performance computers round off the range of products and services.

Job Description

• Ensuring the order acceptance, the complete order processing and the delivery to international customers (Monitor order entry and create orders)
• Coordination of special freights
• Daily coordination of delivery dates with customers, production, demand planning and sales
• Allocate available stock due to orders
• Create, review and submission of standardized documents (e.g. order confirmation, back order overview)
• Responsible for the response in customer portals
• Processing of customer inquiries (requirements in customer web portals)
• Handling of special customer requirements
• Handle and resolve customer inquiries via e-Mail and phone in a timely and accurate manner
• Update customer details regularly (SharePoint)
• Ensuring a daily and timely transmission of incoming EDI messages
• Ensuring a daily and timely transmission of correct ASN's to the customers
• Implementation and testing of new EDI connections in cooperation with IT (Incoming orders, ASN)

Qualifications

• Bachelor's degree: international business, administration or similar
• At least 2 years of professional experience in the area of SCM
• At least 2 years of customer service experience
• Experience with international customers
• Advanced English

Additional Information

At Continental we are committed to building an inclusive and discrimination-free ecosystem in Mexico, these principles are rooted in our corporate philosophy and culture. Therefore, it is totally forbidden to request a pregnancy or HIV test as part of our selection processes.

Ready to drive with Continental? Take the first step and fill in the online application.