Requirements:

• Bachelor's degree
• High English proficiency, both spoken and written.
• The availability to work nights, weekends and holidays
• Dedicated separate home office space free from distractions
• High Speed (100mbps minimum) using Ethernet cable from modem (hardwired)
• 2 plus years Customer Service experience.
• 1 to 2 years related experience providing technical support
• 1 or more years of Remote (working from home) experience.
• Typing Proficiency of 40 WPM minimum
• Working knowledge of Word, Excel, Outlook, and Teams.
• Experience with Salesforce a plus
• Experience using mobile devices such as cell phone, laptop, and tablet.
• Experience accessing information from a Knowledge Management (KM) system.
• Medical Device Industry background would be a plus.

Key Responsibilities:

• 24-7-365 remote operation that will require working evenings, weekends, and holidays.
• Provides level 1 support – via phone or chat, for new and existing Baxter products and systems.
• Instructs customers on how to use hardware and software applications.
• Records and documents all customer interactions properly in accordance with defined procedures, ensuring accuracy in reporting.
• Interfaces and interacts effectively with Baxter employees, patients and customers.
• Maintains product knowledge through continuous training to ensure that troubleshooting methods, SOPs, training manuals, and other reference materials are accurate and used appropriately.
• Follows all Baxter Good Documentation Practices, adheres to training and consults knowledge base when resolving patient's issues and complaints.
• Maintains compliance with laws protecting data privacy including HIPAA and Good Documentation Practices.
• Other duties as assigned.

Offer:

• $21,000 monthly gross salary
• Law Benefits
• Fully remote
• Monday to Sunday 18:00 to 2:00 and 2:00 to 10:00 (2 fixed days off on weekday according to operation)