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Hace 3 días
GBS Customer Service Analyst (After hours)
$20,000 - $30,000 Mensual
Ball Global Services Americas S de RL de CV en
Sobre el empleo
Categoría: Administrativo
Subcategoría: Administración
Educación mínima requerida: Universitario titulado
Detalles
Contratación:
PermanenteHorario:
Tiempo completoEspacio de trabajo:
Desde casaDescripción
Horario Laboral:
5 dias a la semana – 2 dias de descanso entre semana
Horario entre semana: 5:00 pm – 12:00 am
Horario sabado y domingo: 8:00 am – 5:00 pm
Primary purpose of the position:
The role of the Shared Services Associate Analyst is to execute a sub process within a business process area. In completing daily actionable steps, the Associate Analyst role completes various deliverables by accurately entering data, quickly resolving problems, managing documents, communicating with internal/external customers, looking for process improvement opportunities, and being accountable for the seamless execution of a sub process. Associate Analysts are critical to the successful operation of Global Business Services (GBS) Delivery Centers by serving as a high-performing member of the end-to-end process team.
Essential Responsible Areas:
- Execute established operational processes within the business capability end-to-end process, following standardized procedures and guidelines.
- Achieves thoroughness and accuracy when accomplishing tasks by spotting inconsistencies to produce accurate work.
- Work closely with team members to ensure seamless handoffs and collaboration throughout the process.
- Researches issues, collects data, analyzes information and/or root cause, and finds resolution to discrepancies in a timely manner. Escalates as appropriate to different stakeholders.
- Acts as the primary point of contact in the execution of day-to-day tasks including answering questions, resolving issues, and providing analysis.
- Positively interacts with team members and internal/external customers to provide high-quality outcomes.
- Promotes the spirit of team work and personal accountability through strong collaboration, effective communication, and support in additional ad-hoc project work
- Takes initiative to identify inefficiencies within processes and advocates for improved efficiency, performance and quality. May participate in process improvement exercises
- Adheres to organizational standards, maintains accurate records and documentation, and follows SOPs to ensure adherence to SOX and/or regulatory requirements (where applicable)
- All other assignments associated with above mentioned tasks, which employer assigns to employee.
Region Specific Responsible Areas:
** Manager may add details for specific functional area when posting externally for recruitment, such as collections from customers, etc.. Provide additional clarity on bullet point #1
Business Capability Departments:
Account to Report: Process Accounting Transactions – see associate accountant role
Customer to Cash: Accounts Receivable: Customer collections role, heavy external customer facing.
Source to Pay: Accountants Payable: Process purchasing activities and payments to vendors. Internal customer facing role.
Plan to Deliver: Supply chain processing activities.
Hire to Retire: Employment processing activities.
Position Requirement & competencies:
Professional & Education Qualification
- Bachelors degree in Business or related field; equivalent work experience in functional area may be substituted
- Preferred job related experience in functional area, not required
Skills
- Strong skills in organization, multi-tasking, consistent accuracy, customer service, effective communication, analysis, problem solving
- Quick to learn new tasks, develop skills, and adopt change
- Advanced language skills to include fluency in English, both written and verbal
Knowledge
- Preferred SAP and/or JDE experience
- Strong proficiency in Microsoft Suite
- Proficient managing Excel
Recuerda que ningún reclutador puede pedirte dinero a cambio de una entrevista o un puesto. Asimismo, evita realizar pagos o compartir información financiera con las empresas.
ID: 20635806