Acerca de la empresa

Información de la Empresa Tata Consultancy Services es una empresa líder en el sector de tecnologías de la información y consultoría, con una amplia trayectoria global en la prestación de servicios de alta calidad. Ofrecemos un entorno de trabajo dinámico y colaborativo, oportunidades de crecimiento profesional y un ambiente inclusivo que valora la diversidad y el talento de cada individuo.

Ubicación: en Guadalajara, Jalisco.

Descripción

Customer care Agent

Skills:

· Excellent English and Spanish communication skills

· Proven Customer Support experience or experience as Client Service Representative

· Ability to appreciate the customers perspective showing empathy.

· Active listening to fully engage the customer with their concerns.

· Ability to multi-task

· Computer and online navigating capability to multi-task during customer interactions with multiple systems and resources

· Understand policies and procedures and communicate them professionally to the customer.

· Acknowledging and resolving customer complaints/concerns

· Listen to customers' concerns, maintain a positive attitude and calmly respond to customers' complaints, issues and questions

· Resolve customers' concerns and answer customers' questions to your best ability

· Able to manage stressful situations in customer Service

Requirements:

· Minimum High school Diploma

· Minimum 1 year of Customer Service Experience

· Advanced English Proficiency

· Full time schedule availability