Valeo is a tech global company, designing breakthrough solutions to reinvent the mobility. We are an automotive supplier partner to automakers and new mobility actors worldwide. Our vision? Invent a greener and more secured mobility, thanks to solutions focusing on intuitive driving and reducing CO2 emissions. We are leader on our businesses, and recognized as one of the largest global innovative companies.

Highlight the main responsibilities
Field return part analysis
Warranty return samples should be updated in the RED box and follow the Valeo warranty part analysis procedure and respect the timing commitment from Customer and Valeo QRQC requirement.

OEM, Dealer and End user interface.
Should be able to interface with OEM quality and service team, Dealer and End user to support the warranty concern and to collect the field data. Able to present warranty status to customers.
Defining the warranty liability with Customer
Technically analyze the warranty part and present the % of Valeo liability on the failure and get the agreement on warranty liability.
Statistical analysis of the customer warranty data and escalate any risk.
Statistically analyze the raw warranty data from customers and be able to make conclusions on the data analysis and escalate any quality and cost risk.
Good Cross functional team communication.
Customer feedback and field analysis feedback should be able to communicate with different teams in the organization and be able to bring the solution from them.
Basics responsibilities:
1. Ensures the update and deployment of documents, letter of the door, speed of resolution of the warranty, etc.
2. Ensure the implementation of containment actions, before 24 hours (QR) for new cases or recurrences.
3. Follow up on the implementation of content with PDCA leaders.
4. Follows the resolution speed indicator to comply with defined times for each stage in PUSH.
5. Provide support to leaders in the analysis of guaranteed PDCAs.
6. Actively participate in QRQC guarantees for analysis and monitoring of a non-recurrence graph (door graph)
7. Provide a support analysis of pieces of guarantees received when necessary.
4. Follow up on the warranty resolution speed indicator to comply with defined times for each stage in

VIM
5. Provides support to leaders in the analysis of guarantee PDCAs.
6. Actively participates in QRQC guarantees for analysis and monitoring of non-recurrence chart (gate chart)
7. Provide support for analysis of pieces of collateral received when necessary.
Authority:
Stop or prohibit jobs or activities that may generate unsafe acts or conditions or that generate an impact
significant or risk to the worker, the environment or its facilities.
It has the authority to prohibit and / or stop activities that could affect the product or its quality process.

Education: Bachelor's degree
Experience: 5 years in the field of Automotive warranty analysis. Knowledge on Statistical analysis tools
Language: English Mandatory

Job:
R&D Warranty Manager/Engineer
Organization:
Site R&D
Schedule:
Full time
Employee Status:
Regular
Job Type:
Permanent contract
Job Posting Date:
2024-01-11
Join Us !
Being part of our team, you will join:
- one of the largest global innovative companies, with more than 20,000 engineers working in Research & Development
- a multi-cultural environment that values diversity and international collaboration
- more than 100,000 colleagues in 31 countries... which make a lot of opportunity for career growth
- a business highly committed to limiting the environmental impact if its activities and ranked by Corporate Knights as the number one company in the automotive sector in terms of sustainable development

More information on Valeo: https://www.valeo.com