NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now!

This position will be a part of our Provider Clinical Service Desk, as an agent primarily handling inbound customer covering clinical/patient applications. This is a call center environment in which we support our customers 24x7x365 

Requirements:

• 24/7 availability

• Interest in working on Afternoon/Night shifts

• Advanced English

• Minimum of 1 year of technical troubleshooting experience 

• Minimum of 4 years of service desk / helpdesk experience or equivalent combination of education and technical troubleshooting experience (i.e., 2 years of work experience and 2 years of technical education) 

• High school diploma or equivalent required 

Activities:

•  Respond to incoming service desk calls from healthcare customers regarding the clinical aspects of various clinical applications such as Epic, Cerner, McKesson and Meditech. Incidents may include, but are not limited to workflow issues, application errors, user access, and functionality 

•  Track and document the appropriate comments, and close or escalate the incident tickets and related issues in a timely manner 

•  Responsible for driving resolution of incidents on a 24/7 desk 

•  Read text on computer screens for the duration of the shift 

•  Remain at designated workspace and in the phone queue for an 8 to10-hour period with scheduled breaks 

•  Ensure a quiet, private workspace with high speed, wired internet 

•  Travel up to 10% of the time, if required 

•  Lift up to 25 lbs. if needed for equipment setup 

•  Have a working cell phone for manager communication and Two-Factor Authentication 

** All candidates will have to be shift flexible. Shift work is required including nights, weekends, and/or holidays. Account specific training is conducted during day shift hours, regardless of assigned shift. **

We Offer:

• Competitive salary

• Grocery Tickets - 12% of base salary

• 30 days of Christmas bonus

• 10 days of vacations

• 50% Vacation bonus

• Savings Funds

• 5 personal days per year

• Medical insurance (You and your family)

• Life insurance

• Dental Insurance

• Discounts with selected Optics

• Opportunity to grow in the company

 About NTT DATA

NTT DATA is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

NTT DATA is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law.