NTT DATA, Inc. currently seeks a Service Desk Associate to join our team.

Requirements:

• Minimum of 4 years of service desk / helpdesk experience or equivalent combination of education and technical troubleshooting experience (i.e., 2 years of work experience and 2 years of technical education)
• Minimum of 1 year of technical troubleshooting experience.
• Advanced English and Spanish.
• Looking to work in IT Environment.
• Have a working cell phone for manager communication and Two-Factor Authentication.
• Ensure a quiet, private workspace with high speed, wired internet
• All candidates will have to be shift flexible. Shift work is required including nights, weekends, and/or holidays. Account specific training is conducted during day shift hours, regardless of assigned shift.  

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Activities

• This position will be a part of our Provider Clinical Service Desk, as an agent primarily handling inbound customer covering clinical/patient applications. This is a call center environment in which we support our customers 24x7x365 
•  Respond to incoming service desk calls from healthcare customers regarding the clinical aspects of various clinical applications such as Epic, Cerner, McKesson and Meditech. Incidents may include, but are not limited to workflow issues, application errors, user access, and functionality 
• Track and document the appropriate comments, and close or escalate the incident tickets and related issues in a timely manner.

Benefits:

• Grocery Tickets 12% of base salary
• 30 days of Christmas bonus
• 50% Vacation bonus
• 5 personal days per year
• Medical insurance (You and your family)
• Life insurance
• Discounts with selected Optics
• Opportunity to grow in the company.

If you are interested, please apply for this medium.

NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.