Job Summary:
Responds to customer inquiries, expedites critical orders, communicates dispositions, researches and resolves issues, and researches orders.
Principal Responsibilities:
- May provide quote preparation, order tracking, backlog processing, invoicing, returns, discrepancy resolution, customer credit problems and/or other such support to sales team members and/or external customers (including order expediting, stock queries, reporting and stock rotation).
- May Identify, investigate, and participate in opportunities to improve processes and procedures, to include various key performance metrics.
- Ensures that good customer relations are maintained and customer claims and complaints are resolved fairly, effectively and in accordance with consumer laws.
- Maintains and updates electronic and/or hard copy records as required.
- Other duties as assigned.
Job Level Specifications:
- Acquires basic skills through work experience or formal training to perform routine tasks.
- Tasks are routine, repetitive and manual in nature with minimal complexity or variation and specific to the job.
- Work is performed under supervision with detailed instructions. Priorities are provided for performing work.
- Interacts mostly with immediate peers within assigned team. Based on nature of the role, may respond to requests from others in the organization.
- Impact of decisions is primarily contained to the work of the job.
Work Experience:
- Typically requires less than one year of related experience.
Education and Certification(s):
- High School Diploma or equivalent
Distinguishing Characteristics:
- Basic computer, email, phone and communication skills.
- Must be able to multi-task and work in a fast paced environment.
- May require fluency in more than one language.