Join Team Amex and let's lead the way together

How will you make an impact in this role?

We are looking for people who are passionate about creating unforgettable experiences in each interaction and offering the best solutions to our Card Members, based on their ability to create a unique connection with people through empathy and negotiation skills.

We look forward to maximize our services and benefits, with the goal of making American Express the go to card for our Card Members and establishing their loyalty to the brand.

Being able to connect with Card Members in a professional manner, that allows you to earn the right to offer and sale unique and personalized products and services, that meet their needs and exceeds their expectations. Complying with regulations, internal metrics and goals.

Requirements:

• Advanced Oral and Written English/Spanish communication skills
• Schedule Flexibility to work anytime between 6:00 am - 12:00 am, including weekends. You need to cover 8-hour shift will have 2 days off per week.
• Demonstrates the ability to adapt to constant change to meet individual and business needs
• Analytical and problem-solving skills with strong attention to detail to anticipate the needs of our customers
• Responds well to constructive feedback from leaders and peers, using the feedback to improve, taking ownership and responsibility for their actions
• Navigate multiple systems and digital tools to service our customers
• Confidence to work in a virtual and on-site environment
• You must live in Mexico City or its Metropolitan Area.

Compensations and Benefits:

As a Customer Care professional at American Express:

• You will earn a competitive, plus over incentives like groceries and restaurant vouchers.
• There is a 3-month paid training.

We also offer to all Amex colleagues in Mexico:

• Major and minor health insurance, for our colleagues, their partners and dependents under 25 years old.
• This includes medication reimbursement.
• Inhouse physicians, nutritionist and psychologists.
• Life insurance and a pension plan with guaranteed contributions from the company.
• Paternal and maternal days off, above the ones mandated by law.
• 20 days of paid Christmas bonus.
• Casual Dress Code.

“Our objective is to guarantee this is a place where all colleagues are committed, have a voice in the company, and are able to reach their full potential. Because here in AMEX, being yourself matters.”

– Hiring Leader, service

This role may be subject to additional background verification checks.

Job Type: Full-time

Application Question(s):

• Please confirm your email address:
• Deal breaker: This work position is ONLY open to candidates living in Mexico City / Metropolitan Area. Do you currently reside at this location?
• Deal breaker: Which best describes your level of verbal and written English proficiency in a business setting? (Beginner - Intermediate or Advanced/fluent)
• Deal breaker: We require schedule availability from Monday-Sunday from 6:00 a.m. to 11:59 p.m. Are you available to work 8-hour shifts in this work scheme?

Work Location: Hybrid remote in 03710, Ciudad de México