The individual will work as part of the HBT CX Learning & Enablement team and will be responsible for delivery and development of customer technical training supporting Building Automations in North America

Key Responsibilities:

· Assist in updating and developing new and existing curriculum.

· Expertise in multiple brands/product lines relevant to role.

· Coordinate with global training team on brand training roadmaps and learning paths.

· Delivery of face to face and virtual classroom technical training for Honeywell customers, ensuring best in class delivery through customer satisfaction survey.

· Ensure quality of training content remains relevant, acting upon customer feedback to drive improvements in training offerings.

· Utilize mobile technology to live stream classes for virtual training sessions

· Documenting potential training equipment damage post shipping to customer sites.

· Interface with customers on a daily basis via phone calls or text messaging to coordinate with students. Including:

• Class times and course content
• Private training events
• Answering technical support questions

· Support Learning & Enablement new training development programs by acting as subject matter expert validating content and course structures.

· As required develop and deliver bespoke customer trainings either via virtual classroom or at customer premises.

· Identify learning development paths for students attending classes, encourages up take of further Honeywell training through awareness of Learning & Enablement offerings across Honeywell Building Technologies.

· Participate and contribute to team meetings and other company meetings across the Honeywell organization.

· Ensuring the achievement of all individual and team targets and KPI's.

Focus on end user customers

Include time of contact with customers.