Position: Lean Digital Transformation Black Belt

Location: Mexico, Zapopan, Jalisco. Hybrid role

Ready to shape the future of work?

At Genpact, we don't just adapt to change—we drive it. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies' most complex challenges.

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that's shaping the future, this is your moment.

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpactcom and on LinkedIn, X, YouTube, and Facebook.

Inviting applications for the role of Manager, Lean Digital Transformation Blackbelt!

Black Belt is a Individual contributor role that needs to collaborate with developer teams , operations and extended teams to deliver on productivity, Business impact by leading a project and mentoring multiple GB projects and also engage in discussions to implement digital solutions and conduct POC's and share with clients.

Responsibilities

Interaction:

• Set up new operations for success via BPMS projects
• Ops risk identification and mitigation – Targeted focus on process management within control limits
• Continuous improvement projects on key metrics / stabilization support
• Revitalize LSS culture by embedding LSS skills in Operations; drive client engagement.
• Works with Training & Ops to train associates in process execution
• Works with Ops to implement improvement plans, process monitoring tools (PKTs, Transaction / Accuracy checks, etc.) & refresher trainings
• Works with Consulting, Solutions, Transition, Training, Ops and Practice to understand and deliver contractual commitments, deal books and customer priorities

Activity:

• Providing Team Leadership in the application of Lean & Six Sigma tools and Process Excellence methodology;
• Working closely with Operation and Functional Teams to identify process monetizable opportunities, process bottlenecks to drive stabilization, conduct root cause analysis and implement process improvements across the business or organization.
• Initiating and leading projects that improve end-to-end processes; Setting, validating and auditing measurement systems to deliver business impac.
• Building Process Excellence and Digital culture in the team; Driving productivity and process improvement projects aligned with business initiatives;
• Supporting Transition teams in volume analysis, metric base lining and target setting for new processe.
• Driving Standardization and Global Best Practices within the organization;
• Conducting Quality and Digital Awareness Trainings within the organization;
• Coaching & Mentoring Green Belts and Project teams to fulfill certification requirements, quality and process improvement objectives.
• Conceptualizing and completing Black Belt [BB] projects aimed at driving End-to-End business impact to processes
• Fulfilling the requirements and Achieve BB Certification within 18-24 months
• Drive project management to deliver Digital assessments and deployments

Other responsibilities

• Successfully graduating the training plan attached to the position and the tasks;
• Training other team members regarding the daily tasks whenever necessary and requested by the manager
• Updating the working procedures periodically

Qualifications we seek in you!

Minimum Qualifications

• University graduate
• Experience in Process Improvement Methodologies [Lean, Six Sigma and/or Processes Re-engineering, others] – Application & Execution
• Green Belt certification
• Black Belt/ Lean/ any other Quality Certification would be a plus.
• Project Management skills and certification would be appreciated.

Preferred Qualifications/ Skills

· Self-motivated with ability to work both independently and as part of a team.

· Organized person with attention to details, able to work simultaneously on different tasks.

· Excellent analytical skills

· Ability to handle client on one-on-one basis, via e-mails and calls.

· Excellent communication skills at all levels of Genpact and customer organizations

· Excellent interpersonal, facilitation and presentation skills

· Very good problem-solving abilities and innovative approach upon

· Very good change management abilities

· Energetic personality with a positive, enthusiastic attitude

· Ability to work and act independently.

· Coaching skills – the individual should be able to be coaching and organizing less experienced or new team members.