WE ARE LOOKING FOR YOUR TALENT!!

RESPONSIBILITIES:

OUTBOUND CALLS TO WEBSITE CUSTOMERS TO SCHEDULE LONGER-FORMAT CALLS OR CONSULTATIONS WITH WEBSITE DESIGNERS OR MARKETING OVERVIEWS, INCLUDING BOTH NEWLY

IMPLEMENTED CUSTOMERS SEEKING TO “APPROVE AND GO LIVE” WITH THEIR NEW WEBSITES AND LONG-TERM CLIENTS WHO HAVEN'T REACHED OUT FOR ASSISTANCE IN RECENT

PERIODS

CONDUCT OUTBOUND CALLS REGARDING CLIENT EDUCATION, BILLING, QUESTIONNAIRES, SURVEYS, AND/ OR APPROVALS

ADVISE CLIENTS ON THEIR OVERALL WEB PRESENCE AND UPSELL ON ADDITIONAL PRODUCTS, WHEN APPROPRIATE

PERFORM QUALITY ASSURANCE ON CLIENT REQUESTS AND NEW PRODUCT RELEASES

TASKS INCLUDE SCHEDULING CALLS WITH IMATRIX INTERNAL TEAM MEMBERS, ANSWERING BASIC WEBSITE SUPPORT QUESTIONS, AND WORKING WITH CUSTOMERS TO ENSURE THEIR

NEEDS ARE BEING MET

JOB REQUIREMENTS

STRONG CUSTOMER SERVICE SKILLS, INCLUDING, ACTIVE LISTENING, POSITIVE ATTITUDE, AND THE ABILITY TO STAY CALM DURING STRESSFUL SITUATIONS

CLEAR VERBAL AND WRITTEN SKILLS AIMED AT UNDERSTANDING CUSTOMERS' NEEDS AND PROVIDING APPROPRIATE RESOLUTION

FLEXIBILITY TO WORK IN AN EVER-CHANGING ENVIRONMENT

EXCEPTIONAL ORGANIZATIONAL SKILLS AND ADAPTABILITY

TELEPHONE-BASED CLIENT SUPPORT OR CUSTOMER SERVICE EXPERIENCE

BASIC HTML KNOWLEDGE (RECOGNITION, DO NOT NEED THE ABILITY TO WRITE CODE) A PLUS

KNOWLEDGE OF SOCIAL MEDIA (FACEBOOK BUSINESSES)

PROFICIENT IN MICROSOFT OFFICE

OTHER DUTIES AS ASSIGNED BY THE MANAGER.

SHIFT: MONDAY-FRIDAY; 7:00AM-4:30PM LOCAL (COULD CHANGE)

SALARY AND BENEFITS: $15,000 GROSS MONTHLY

$760 MONTHLY NET BONUS (ASSISTANCE AND PUNCTUALITY)

$13,045.53 NET MONTHLY

$3750 WEEKLY GROSS

$3,003.90 WEEKLY NET SALARY

$3,178.9 WEEKLY NET WITH BONUS $500 FOOD STAMPS (AFTER 3 MONTHS)

4% SAVINGS STAMPS

15 DAYS CHRISTMAS BONUS (INCREASES WITH TENURE)

ALL OTHER LAW BENEFITS