Ready to shape the future of work?

At Genpact, we don't just adapt to change—we drive it. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies' most complex challenges.

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that's shaping the future, this is your moment.

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpactcom and on LinkedIn, X, YouTube, and Facebook.

Accounts Receivable/OTC - Manager

Responsibilities

• The collection supervisors will manage the whole collection process performed by the collections team.

• Develop and maintain effective relationship with client stakeholders - providing performance updates, process improvements, responding to client request, etc.

• Creates new strategies to improve the collection process

• Coordinates meetings with other teams within the Accounts Receivables department, such as credit and cash application staff to improve the collection process.

• Ensures the staff is meeting production goals, complying with company standards and perform the essential functions of their position as collectors daily.

• Creates reports showing the progress of the team's efforts to collect debts and present them to internal customer during weekly meetings.

• Supervises and coordinates activities of collectors that involve account changes and payment plans to guarantee the payment of past-due balances from customers.

• Organize collection workload according to each collector´s experience, as part of the collection strategy.

• Approve form letters to be used in collection attempts, especially for those customers

• Refer debt accounts to our internal customer for credit hold or extrajudicial collection.

• Assist subordinates with collection activities in difficult cases.

Minimum Requirements:

Degree / College diploma in Business Administration, Finance, Accounting, or related fields/disciplines.

• At least 3 to 5 + years of experience in collections operations.

• Experience on Credit, Billing and Cash Application processes, a plus.

• Intermediate-Advanced knowledge of Microsoft Office, especially Excel, Word, and PowerPoint

• Strong analytical/business reporting experience

• Effective negotiation skills

• Must be able to communicate firmly and clearly with internal and external customers

Why join Genpact?

Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation

Make an impact – Drive change for global enterprises and solve business challenges that matter

Accelerate your career – Get hands-on experience, mentorship, and continuous learning opportunities

Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day

Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

?

Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.

Let's build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.