We are seeking a committed and bilingual Customer Service Representative to join our team in Zapopan.

This role involves handling inbound calls, with approximately 80% conducted in English, so advanced proficiency in the language is essential.

The ideal candidate will have prior experience in a call center environment. Knowledge of billing and/or insurance is highly desirable, as it enables more specialized support for our customers.

Key Responsibilities:

• Handle inbound calls professionally and efficiently in both English and Spanish.
• Provide clear and empathetic solutions related to products, services, billing, or insurance.
• Accurately record information in internal systems.
• Meet established quality and service performance indicators.

Requirements:

• Advanced English proficiency (mandatory).
• Minimum one year of experience in a call center.
• Desirable: knowledge of billing and/or insurance.
• Strong communication skills, empathy, and problem-solving abilities.

Benefits:

• Paid initial training.
• Benefits above those required by law.
• Hybrid work model: two days on-site, three days remote.
• Real opportunities for professional growth and development.

Compensation and Benefits Package

• Work Schedule: Monday to Friday (tentatively 3 days on-site, 2 days remote)
• Monthly Gross Salary: $22,000.00 MXN

Offered Benefits:

• Major medical expense insurance
• Monthly productivity bonus of up to $1,000.00 MXN
• Year-end bonus equivalent to 30 days (pro-rated)
• Two additional vacation days per year