Descripción

As a Customer Service Representative you will be the first line of contact for our external customers to ensure the success of every sale. Attention to detail is critical as you'll be responsible for accurately inputting orders, sourcing to multiple manufacturing and fulfillment centers. You will own that order until it ships from the facility and will be working directly with many cross functional teams such as Supply Chain, Operations and Shipping departments to ensure on-time delivery for your assigned accounts. You will directly manage an account load of customers and partner with our outside sales team for success. You will be empowered to proactively deal with customer service-related problems and implement corrective action plans when needed. You'll also gain a solid understanding of our business unit policies, systems, procedures and objectives. If you're looking for a foundation from which your career can grow, you'll find it here.

Main Responsibilities

• Timely and accurate input of customer orders sourcing to multiple fulfillment centers, including late order tracking
• Reviewing and updating daily priority list, customer and product file maintenance
• Working with Planning, Scheduling, Production and Shipping to ensure on-time shipments and manage inventory in a cost-effective manner
• Working with supervisor to help resolve issues and implement corrective action plans where needed.
• Learn all product lines and be able to assist with all Customer Service telephones regardless of the region or business segment to give full back-up support.
• Must have understanding of all PPG policies, guidelines and special product requirements and follow the ISO guidelines.

Qualifications

• A minimum of 3+ years of previous experience in a high volume, fast paced, complex customer service environment required (retail or call center experience is not applicable)
• Experience entering a high volume of order data daily with low error rate essential
• Strong written and oral communication, strong customer phone skills, teamwork and interpersonal skills are essential
• Excellent organizational, administrative, follow up and analytical abilities
• Must be able to work independently without close supervision in a team environment
• Must be able to display enthusiastic, customer-focused professionalism
• Excellent attendance is a must

Benefits included will be discussed with you by your recruiter during the hiring process, like medical benefits, life insurance and more.

About us:

Here at PPG we make it happen, and we are looking for candidates of the highest integrity who share our values, with the commitment and lead to strive today to do better than yesterday – everyday.

PPG: WE PROTECT AND BEAUTIFY THE WORLD™Through leadership in innovation, sustainability and color, PPG helps customers in industrial, transportation, consumer products, and construction markets and aftermarkets to enhance more surfaces in more ways than does any other company. The PPG Way: We partner with customers to create mutual value. We are "One PPG" to the world. We trust our people every day, in every way. We make it happen.

The PPG Way: We partner with customers to create mutual value. We are "One PPG" to the world. We trust our people every day, in every way. We make it happen. We run it like we own it. We do better today than yesterday – everyday