We're Hiring!

Join our ever-growing company through this dedicated team focused on supporting our highest-value merchants!

About the Role:

At the core of DoorDash, our Merchant Services team ensures our partners thrive. As a Premium Merchant Success Partner, you'll deliver best-in-class service to our highest-value merchants. You'll be their dedicated expert, guiding them through a flawless onboarding journey and resolving complex operational challenges to ensure their long-term success on the DoorDash platform. This is a critical role in shaping how we differentiate through exceptional support.

Your Impact:

• Be the Merchant Champion: Serve as the direct, proactive contact for our top-tier merchants, owning their onboarding needs from start to finish.
• Drive Flawless Activation: Anticipate issues, strategize solutions, and coordinate seamlessly with internal teams (e.g., Sales, Operations) to ensure rapid, defect-free merchant activation.
• Build Lasting Relationships: Foster strong partnerships by providing unparalleled service and acting as a single point of contact for all onboarding and operational concerns.
• Optimize & Problem-Solve: Prioritize and escalate critical issues, leveraging your expertise in DoorDash systems to promote positive outcomes and merchant retention.

What You Bring:

• 2+ years experience with account management, customer success, or client-facing operations.
• Proven ability to build strong relationships and advocate for customer/partner experience.
• Expertise in problem-solving, issue prioritization, and cross-functional coordination.
• Familiarity with CRM software (e.g., Salesforce) and strong Excel skills.
• A passion for delivering best-in-class service and driving client success.
• College degree or equivalent practical experience.

Compensation and Benefits (What we bring)

We offer a highly competitive salary and a comprehensive benefits package designed to support your well-being and growth. This includes excellent major and minor medical insurance, generous Paid Time Off (PTO) days, a hybrid work model, amazing offices in Coyoacán, outstanding food service, food vouchers, the best work culture, continuous development and many other amazing perks!

Our Commitment to Diversity and Inclusion:

We're dedicated to growing and empowering a more inclusive community within our company, industry, and cities. At DoorDash, we proudly wave the flag for inclusion, creating a safe environment where everyone can be themselves and take pride in it. We hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Why Join DoorDash?

We're a fast-paced, innovative tech & logistics company empowering local economies. You'll have the opportunity to make a real impact, solve new challenges, and own your career in a supportive environment. We're committed to supporting employees' happiness, healthiness, and overall well-being by providing comprehensive benefits and perks.