Categoría:Tecnologías de la Información - Sistemas
Subcategoría: Infraestructura
Educación mínima requerida: Universitario sin titulo
Detalles
Contratación:
Permanente
Horario:
Tiempo completo
Espacio de trabajo:
Híbrido
Descripción
Role Purpose
The ServiceNow ITOM/ITAM/SACM-CMDB engineer will be responsible for end-to-end maintenance of business support and administration for the ServiceNow IT Operations Management and IT Asset Management applications/modules/processes such as Event Management, Discovery, Service Mapping, SACM/CMDB, SAM, and any other modules later determined to be in scope.
Key Responsibilities
Participate and advise in product lifecycle conversations for given platform scope.
Establish a strong partnership with parallel operational system administrators and support resources to maintain continuity of data flow for system integrations.
Meet discovery health and service mapping objectives by executing a CMDB maturity model and control plan to ensure sustainable health and data integrity.
Analyze health monitoring and system data to make maintenance of business action recommendations that will foster hardened system security, overall platform currency, and performance optimization.
Serve as a technical expert for pre-project requirements building and shaping.
Evaluate and assess the impact of new requirements to ensure overall alignment with the platform, current infrastructure, and support operations.
Evaluate and test system fixes and new capability to determine impact and benefits.
Configure, test, and implement system enhancements and modules in the platform as needed.
Execute implementation efforts with operational change and production processes to ensure minimal impact to production and compatibility with other system maintenance activities such as weekly moves to production, quarterly patching, and annual upgrades.
Assess impact of designed client scripts, business rules, and workflows and partner with respective operations resources for implementation.
Create and maintain roadmap, system design, and architecture documentation.
Handle operational escalations to include ticket management with the SaaS provider.
Service Mapping scope specific responsibilities include.
Event Management scope specific responsibilities include.
Software Asset Management scope specific responsibilities include.
Experiences/Education - Required
7+ years of overall IT experience
5+ years of total ServiceNow experience that includes first-hand support and/or system administration
2+ years of ServiceNow design and implementation experience across the platform
Working knowledge of ServiceNow applications with focus on IT Operations Mgmt. and IT Asset Mgmt.
Extensive understanding of integration standards, design, and implementation
In depth understanding of CMDB, Common Service Data Model, Service Mapping and Discovery
Experience with ServiceNow Integration Hub activity designer, activity packs, and orchestration
Thorough understanding of ServiceNow integrations, database hierarchies and design
Knowledge of ServiceNow's license and entitlement structure
Keen eye for gaps, complexity reduction and simplification without compromising requirements
Ability to work cross functionally to resolve conflicts and priorities
Working knowledge of creating and configuring forms and screen updates in ServiceNow
Demonstrated use of Workflow Editor and Flow Designer
JavaScript experience.
Experiences/Education - Desired
ITIL v3/v4 Certification or equivalent practical experience
Certified ServiceNow System Administrator
Certified ServiceNow Implementation Specialist a plus
B.S. Computer Science or related IT field
Recuerda que ningún reclutador puede pedirte dinero a cambio de una entrevista o un puesto. Asimismo, evita realizar pagos o compartir información financiera con las empresas.