Company Overview

At Motorola Solutions, we believe that everything starts with safety. It's the constant that empowers people to confidently move forward. It can fill a flight or sell out a stadium. It can care for a patient or graduate a class.

As a global leader in public safety and enterprise security, we create and connect the technologies that help to keep people safe where they live, learn, work and play. Our integrated technology ecosystem unifies critical communications, video security and access control, and command center software, enabling collaboration in more powerful ways.

At Motorola Solutions, we're ushering in a new era in public safety and security. Bring your passion, potential and talents to a career that matters.

Department Overview
Technical triage is the first point of contact for the customer to reach out for technical support or any other requests they may need. We receive the customers' requests and route the call and cases to the corresponding departments whether it may be tech support, repair, accounts payable, or portal support. We provide around-the-clock service so that customer satisfaction and call routing is done in a timely manner.
Job Description

We are looking for people who are enthusiastic about customer service, and who want to be responsible for supporting inbound and outbound calls that involve resolving a wide variety of complex customer issues. Call types include order inquiries, warranty replacement requests, postale-related customer service inquiries, service repair requests, and basic troubleshooting.

• Excellent service attitude
• Teamwork player
• Communication skills and verbal fluency. Good English speaking skills - spoken and written.
• Knowledge and skills to provide telephone support
• Diagnosis of failures in printing equipment and computers is a plus.
• Provide support to staff, via telephone as a Customer Service Representative
• The desire to learn new technology and grow professionally.
• Experience 1 year with inbound call centers - highly preferred

Basic Requirements

• High School Diploma, GED, Certificado de Preparatoria
• Full-time availability
• Availability to work in Reynosa, necessary to live near the area.

Travel Requirements
None
Relocation Provided
None
Position Type
Experienced

Referral Payment Plan
Yes