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Hoy
Customer Support Specialist
$20,500 Mensual
Sobre el empleo
Detalles
Contratación:
PermanenteHorario:
Tiempo completoEspacio de trabajo:
PresencialDescripción
About the Role
This position in our Monterrey Center of Excellence supports shipment data entry, scheduling, tracking, and/or over, short & damage processes for operations in the US and Canada.
What the Candidate Will Do
In this role, you'll be a part of a working group of 10-20 people. Your group will collaborate with many other groups, on- and off-site, to provide excellent service to our carriers and customers. You will interact with and receive coaching from leaders in multiple parts of the organization.
We are looking for people with a Call First mentality. If you are prepared to talk to people to resolve issues effectively and efficiently, talk to us!
• Perform fast-paced, time-sensitive, front-line work in areas of appointment-setting, data entry, and shipment tracking
• Monitor and resolve work from an inbound queue of activity or escalation
• Direct communication with carriers and shipping facilities to provide top-tier service via voice and text
• Use multiple systems to process issues (internal systems, carrier websites, customer portals, workflow tools, etc.)
• Resolve incidents using multiple processes and use problem-solving skills to make the best decisions for Uber Freight, our carriers, and our customers
• Escalate issues for support when needed
• Explain the solutions and decisions you made so we can improve processes and systems
• Generate and share ideas that lead to process improvement (efficiency) and/or carrier and customer experience improvement
• Other responsibilities as assigned
Basic qualifications
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About Uber Freight
Uber Freight is a market-leading enterprise technology company powering intelligent logistics. With a suite of end-to-end logistics applications, managed services and an expansive carrier network, Uber Freight advances supply chains and moves the world's goods. Today, the company manages over $20 billion of freight and one of the largest networks of carriers. It is backed by best-in-class investors and provides services for 1 in 3 Fortune 500 companies, including Del Monte Foods, Nestle, Anheuser-Busch InBev, and more.
Horario:
Lunes a viernes de 8:00 am a 5:00 pm
(modalidad presencial)
Sueldo mensual:
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$20,500 MXN + 5,5% en vales de despensa
Prestaciones:
* Seguro social, vacaciones y aguinaldo
* Vales de despensa mensuales
* Fondo de ahorro
* Seguro de Gastos Médicos Mayores
ID: 20631159