FINTOPIA MEXICO DIGITAL TECHNOLOGY is a leading digital technology company in Mexico, with a history of innovation and constant growth. Our team is made up of professionals passionate about technology and digital marketing. We offer a dynamic and collaborative work environment, opportunities for professional growth, and an inclusive environment where creativity and teamwork are valued.

Location: Mexico City.

Job Title: Telemarketing Team Leader

Department: Sales / Customer Acquisition Employment

Type: Full Time Reporting To: Telemarketing Manager

Job Summary:

Oversee and motivate a team of Telemarketing Agents responsible for acquiring new borrowersand promoting our loan products.

The ideal candidate will have a strong background in outbound sales and leadership, with the ability to drive team performance, ensure service quality, and uphold compliance standards in a fast-paced fintech environment

Key

Responsibilities:

• Supervise, coach, and support a team of telemarketing agents in achieving daily and monthly sales targets.
• Monitor call performance metrics (e.g., call volume, conversion rates, QA scores) and provide real-time feedback or coaching.
• Conduct regular team huddles, product refreshers, and performance reviews.
• Strategize and implement calling campaigns to improve conversion rates and reduce drop-offs in the application funnel.
• Ensure team adherence to scripts, call protocols, and company policies, especially in compliance with BSP and DTI regulations for lending.
• Handle escalations from customers or agents and resolve issues promptly.
• Coordinate with the Sales, Marketing, and Risk teams to streamline lead quality and campaign focus.
• Generate and analyze performance reports; recommend action plans for improvement.
• Assist in hiring, onboarding, and training new telemarketing agents.
• Foster a positive, motivating, and high-performance team culture.

Qualifications:

• Bachelor's degree preferred; equivalent experience in a leadership role is acceptable.
• Minimum of 2 years experience in telemarketing, telesales, or call center operations, with at least 1 year in a supervisory or team lead role.
• Strong leadership, communication, and people-management skills.
• Proven track record in meeting or exceeding sales targets in a high-volume calling environment.
• Analytical mindset and experience in using CRM tools, call monitoring systems, and sales dashboards.
• Knowledge of consumer lending practices, especially within the Philippine regulatory framework, is a strong advantage.
• Ability to work under pressure, manage multiple priorities, and maintain team morale.

Compensation & Benefits:

·Competitive salary with performance-based bonuses or team incentives.

·Government-mandated benefits

·Paid leaves and allowances.

·Career advancement opportunities within the organization.

Prestaciones y beneficios adicionales

Oportunidades de capacitación y desarrollo profesional.

Ambiente de trabajo dinámico y colaborativo.

Descansos a convenir

iNGLES INDISPENSABLE