Location: Guadalajara SSC, Mexico

Reports to Program Manager, HR Digital Solutions, Vendor Management, Insights & Reporting Services

Grade: E

The Analyst, Digital Solutions & Reporting Services will be responsible for system configuration and maintenance, release management, system security, and audits for HR applications and platforms. They will resolve escalated system inquiries or issues from customer service rep / functional specialists.

Key Deliverables

• Support HR technology portfolio including system configuration, maintenance, and release management of existing applications and new projects
• Grant security access to HR systems and tools following security protocols
• Support new HR technology implementations
• Support testing efforts related to HR technology
• Conduct data audits to ensure data quality and compliance with corporate data administration, security standards, HR policies, and procedures
• Provide general reporting support to the HR and Business community through the preparation and delivery of systematically generated data
• Consults with end users on mid-level to complex reporting solutions and reporting schedules
• Executes test scripts for testing of new data elements and releases
• Designs and maintains the HR Data Model and ensures that just one source of master data exists for each HR process
• Support other HR Specialists by designing customized reports and providing source data
• Runs regular audits over HR data and reports issues to be corrected
• Perform ongoing maintenance of Workday LMS in the following ways:
• Loading content and managing course content updates to ensure on-time delivery
• Deploying externally procured digital learning content based on needs assessments
• Managing and maintaining Workday LMS curricula and courses as needed
• Running reports and conducting analysis to monitor key metrics and drive adoption
• Assisting users with Workday LMS inquiries and requests
• Creating and maintaining employee training records for Instructor-Led Training
• Auditing records to ensure learning attendance is documented for all programs after training course closes
• Calculate training costs and send chargeback information to Finance, if applicable; capture training cost in database to drive ROI and other metrics
• Resolve escalated inquiries from Customer Service Rep./Functional Specialists regarding system inquiries or issues

Desired behaviors and attributes:

• Deep HR technology expertise
• Detail-oriented execution of routine and complex processes (HR functional / operational knowledge)
• Uses technology to improve and automate activities - deeper Workday expertise to manage complex, back end processes
• Knowledge of the full HR operations solution and intersection points
• Effective vendor and partner collaboration
• Balance of speed and thoroughness
• Rigorous management of data standards across systems
• Understands the flow of data and system integrations
• Strong customer service and communication skills
• Manage relationships and expectations of team members, stakeholders, and business/technology partners regarding reporting
• Understand GDPR methodology and PII data

Knowledge, Skills, and Requirements:

• University Degree or equivalent experience in a related field
• 1-2 years service center experience with direct customer interaction
• Expertise in use of HR digital tools and technology strongly preferred
• Proven time management skills, and a strong sense of urgency
• Ability to quickly comprehend requirements and carry out transactions in accordance with set standards
• Ability to establish effective professional working relationships
• Problem-solving skills and a customer service orientation
• Able to run reports, conduct audits and interpret data to conduct analysis
• Consistent exercise of judgment and escalation as necessary to resolve problems
• Strong work ethic, integrity and personal accountability
• Strong communication and interpersonal skills and a collaborative team spirit
• Highly proficient in use of applicable HR technology and MS Office
• Common office productivity software and the ability to learn case management software applications
• Experience with Workday HR Reporting and data visualization tools
• Contingent Workforce Management Reporting
• Calculated fields in Workday for reporting is a plus
• PowerBI knowledge is a plus
• Demonstrated ability to communicate verbally and in writing
• Multi-lingual fluency: English (Required) plus one or more of the following: Spanish, Portuguese
• Limited travel
• May require non-standard work hours

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Ingredion provides accommodations to job applicants with disabilities throughout the hiring process. If a job applicant requires an accommodation during the application process or through the selection process, we will work with the applicant to meet the job applicant's accommodation needs.

Relocation Available:
No