About us:

AstraZeneca is a global, creativity-fueled biopharmaceutical business that focuses on the discovery, development and commercialisation of prescription medicines for some of the world's most serious diseases. At AstraZeneca, we're thrilled to cultivate an unparalleled workplace vibe that encourages innovation and collaboration. Here, employees are empowered to express different perspectives - and are made to feel valued, energised and rewarded for their ideas and creativity.

Your opportunity:
Join our Ops IT SSD Organization as a Regional Service Lead and become an integral part of our regional team. In this pivotal role, you will serve as the primary liaison between our Operations Sites and the SSD Team, acting as the voice and ears of your region. Your responsibilities will encompass prioritizing and driving demand, including incident prioritization in day-to-day operations, and driving actions that are customer dependent.

Accountabilities:
You will be responsible for supporting and service handling the key regional and global systems and processes that enable the value stream in our Operations business. You will work closely with Capability Service Leads on pivotal initiatives within the region and with Platform Technical Leads and their teams to ensure regional priorities are clearly communicated and met. You will also be accountable for ensuring seamless service delivery for systems and processes across AMERICAS Regional Operations IT sites.

Essential Skills/Experience:
- 14+ years of hands-on experience collaborating with global teams.
- Proven record in delivering and supporting solutions.
- In-depth understanding of Pharma Domain processes, including Development, Manufacturing, Quality Control, and Quality Assurance.
- 5+ years of customer-facing roles with a strong focus on stakeholder management.
- 5+ years of experience in IT Service Management.
- Proficiency in working with ITSM toolsets and corresponding reporting and visualizations.
- Experience with ServiceNow is a plus.

Desirable Skills/Experience:
- Hands-on experience working in DevOps teams using CI/CD toolsets.
- Proficiency in Agile methodologies such as SCRUM and SAFe.
- Proven expertise in problem-solving techniques, including RCA proficiency, data-driven analysis, cross-functional collaboration, continuous improvement, and a strong purposeful approach.

At AstraZeneca, we believe in the potential of our people. We are driven by our dedication to deliver accelerated growth for AstraZeneca and to make people's lives better. It pushes us to keep building on our foundations and progressing as we turn our ever-growing and increasingly sophisticated pipeline from molecule to medicine. Be part of evolving how we work with Lean, ground breaking science, digitalisation and sustainable practices.

Join us in Operations where we have a big ambition - to deliver more medicines to patients, quicker and more affordably. Backed by the investment, leadership and a clear plan to get there, we bring personal dedication and out of the box thinking. We're leading the way in delivering Lean processes that drive greater efficiency and speed. Sustainable practices are at the heart of what we do, ensuring we manage our environmental impact across all our activities and products.

Are you ready to make an impact on society through our sustainability goals? Pioneer AstraZeneca's sustainability strategy and be a key contributor to Zero Carbon by 2025 and carbon negative across the entire value chain by 2030. Everyone can contribute towards our collective legacy of doing good for people, the environment and society.

📌 Positions are open to Mexican Citizens and official residents of Mexico.
📍 Location: Guadalajara (hybrid)

Expectation of working in the office 3 days a week statement: When we put unexpected teams in the same room, we unleash bold thinking with the power to inspire life-changing medicines. In-person working give us the platform we need to connect, work at pace and challenge perceptions. That's why we work, on average, a minimum of three days per week from the office. But that doesn't mean we're not flexible. We balance the expectation of being in the office while respecting individual flexibility. Join us in our unique and ambitious world.
📌Strong English communication skills required.

AstraZeneca is an equal opportunity employer. AstraZeneca will consider all qualified applicants for employment without discrimination on grounds of disability, sex or sexual orientation, pregnancy or maternity leave status, race or national or ethnic origin, age, religion or belief, gender identity or re-assignment, marital or civil partnership status, protected veteran status (if applicable) or any other characteristic protected by law. AstraZeneca only employs individuals with the right to work in the country/ies where the role is advertised.

Date Posted
17-ene-2024

Closing Date
28-abr-2024

AstraZeneca embraces diversity and equality of opportunity. We are committed to building an inclusive and diverse team representing all backgrounds, with as wide a range of perspectives as possible, and harnessing industry-leading skills. We believe that the more inclusive we are, the better our work will be. We welcome and consider applications to join our team from all qualified candidates, regardless of their characteristics. We comply with all applicable laws and regulations on non-discrimination in employment (and recruitment), as well as work authorization and employment eligibility verification requirements.