About this opportunity

We are now looking for a Business Support System Engineer that will provide technical service and support to our customers. In this role, you will troubleshoot and resolve problems to stabilize and optimize customer networks. You will configure and integrate different nodes and solutions in new and live customer networks.

The Support Engineer typically interacts with customer technical staff, operation managers, service engineers and other groups within the Service Delivery organization. You may also interact with groups in sales, R&D, 3rd party suppliers and local authorities.

As there are no distinct borders between the areas, you will need to be flexible and master more than one area. You are expected to work in different cultural environments. The technical development is rapid, and you are responsible for continuously keeping your competence and skills up to date.

Working as a support engineer will require a broad knowledge within telecom and Datacom, covering both hardware, software and network knowledge. You will work, collaborate, and communicate in an international environment, both with colleagues internally as well as customers and suppliers to Ericsson. The role more than often requires you to take on big responsibility and it is important that you can work independently.

Join us and enjoy our hybrid work model! #teamericsson !

What you will do

• This role is focus on the Business Support Systems with our Clients.
• Handle and drive CSR (Customer Service Requests) resolution from global customers.
• Perform remote and on-site troubleshooting in real customer networks and labs.
• Take leadership of CSR investigations and corrective action execution (Mw Execution remotely in live customer networks)
• Emergency handling & On call coverage
• Customer support operation connected with Project teams to receive new implemented nodes; review documentation included in HO process to receive the node.
• Dialog frequently with our interfaces in the region Internal customers, end customers and upper levels of support

You will bring (Essentially)

• Bachelor's degree in any of the following: Computer Science, Telecommunication, Information Technology or Electrical Engineering, or similar
• Bilingual - Excellent oral and written English & Spanish skills
• Troubleshooting and Fault Isolation Knowledge.
• Linux knowledge
• IP networking
• Skills as Negotiation, argumentation, presentation & communication
• Delivering results & meeting customer expectations

You will bring (It would be a plus)

• Knowledge or experience in: Wireshark, Signaling Protocols (Diameter, CapV2, CapV3, CS1+), Scripting skills (Java/linux shells)
• Virtualization Knowledge Red Hat OpenStack/Vmware (Any certification is a plus)
• Database Knowledge
• Ansible
• ASN decoder
• Cloud Knowledge (Dockers/Kubernetes)
• BSS, FullStack, Mediation & Revenue Manager
• Portuguese language

Why join Ericsson?

At Ericsson, you'll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what's possible. To build never seen before solutions to some of the world's toughest problems. You'll be challenged, but you won't be alone. You'll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

What happens once you apply?

Click Here to find all you need to know about what our typical hiring process looks like.

Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we nurture it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team.

Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, learn more.