Collaboration drives Nordson's success as a market leader in Industrial Precision Solutions and Advanced Technology. Our employees thrive in an environment where we help each other reach our personal best and enable our company to continuously improve and grow, and our customers to succeed. You will find Nordson employees sharing our success by giving back in the communities around the world where we live and work.

Nordson Adhesive Dispensing Systems (ADS) sets the global standard in hot melt machines and dispensing, coating, and laminating systems. Manufacturers rely on our equipment for packaging, product assembly and surface treatment applications. With a leading services and support network, we help our customers worldwide increase manufacturing efficiencies and produce the highest quality products.

Job Summary
LA North Sales Manager is responsible for all commercial related resources an activity within the Andean Region & Mexico. These activities include managing the resources that make up the sales & service team and sales initiatives according to our NBS Next growth framework to increase profitable growth. The successful candidate is an outgoing international personality with strong people and management skills as well as sales dedication for technical solutions combined with a strong customer passion. As the LA North Sales Manager the candidate must understand customer needs throughout the region and position the sales & service team as required to generate a high customer satisfaction level and a healthy and accurate opportunity pipeline. The key elements are to manage and motivate the sales team to increase profitable growth, drive market share and develop data-driven strategies for our customers. Provide leadership and coaching in all areas of NBS Next, especially Strategic Discipline, Customer Success and driving profitable growth with our top customers and top products.
Essential Job Duties and Responsibilities

• Participates in the strategic sales planning process and creates LA North annual regional sales plan based on the company priorities and strategy
• Cascades key company sales goals and objectives to the LA North sales team and monitors achieving key targets & metrics
• Drives full utilization of the customer management system (C4C) to track key sales metrics & pipeline management within NBS Customer Success Element.

• Initiate and coordinate development of action plans to drive profitable growth
  
  • Owns LA North reporting to track all key sales metrics and pipeline management
  • Manage all LA North sales and service activities, contract performance, complaints, resolutions or mediation processes
  • Maintains granular understanding of regional requirements, trends, risks, opportunities and satisfaction level
  • Intensive partnership at all levels with LA North Sales Team and customer service to identify customer needs and trends at an early stage to create business opportunities
  • Secures that LA North customer voice is heard and shared within the rest of the NW organization and incorporated in strategy and product development
• Work closely with Sales Director, Americas to support development of sales strategies, tools and tactics to drive sales
• Set best in class examples for sales team in areas of personal character, commitment, organizational and selling skills, and work habits
  
  • Hire, develop and manage a team of LA North account managers to meet/exceed sales goals and profitability
• Responsible for the performance appraisal, development, and training of the LA North sales team
• Adhere to all company policies, procedures and business ethics codes and ensure that they are communicated and implemented within the sales teams

Education and Experience Requirements

• Bachelor's degree in Engineering or Business Administration, or Marketing preferred
• 5 + years experience in sales, project management, or key account management within LA North Region & NW industry
• Willingness to travel and work as needed to support regional customer requirements
• Fluent in communication within the region with local language & understanding of business culture

Skills and Abilities

• Excellent written and verbal communication skills
• Strong relationship building skills
• Strong selling skills required to identify and close opportunities
• Strong customer passion
• Excellent problem solving, analytical and business skills
• "Getting things done" attitude
• Proficiency in critical technologies (MS Office, C4C, Power BI tools, etc.)

Working Conditions and Physical Demands
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Travel Required
Estimated 50%